Communications

Jeremias “JMan” Maneiro - MilleniWHO?

Participants will learn everything they wanted to know about Millennials and then some. We will discuss what Millennial Buyers and Sellers are looking for in an agent to work with plus you will be able to better evaluate how to effectively market to what will soon be the #1 group of homeowners in the United States. You will also be able to better understand the Millennial Real Estate agent and how we can all work together more effectively in a real estate transaction.

Could be 180 minutes CE or Three 60 minute classes

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Nancy Friedman - The Customer Experience Defined

I’m often asked, “Nancy, what exactly is the Customer Service Experience?”

Well, as you can imagine, it’s not one thing. It’s many things – some big and some quite small or simple. Together, they create an overall service experience for your customers that builds loyalty, positive sentiments for your brand, and ultimately a stronger bottom line for your business. In this fun, content-rich program, Nancy shares a treasure trove of information that will help you bring that “EXPERIENCE” everyone is looking for into your organization.

This session will benefit organizations of every size and shape, and applies to participants at every level, from the front line all the way to the top!

(Keynote or Workshop – 60 to 90 minutes)

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Placement: 
8

Nancy Friedman - Customer Service 411 Eight Killer Words

Nancy Friedman, The Telephone Doctor, brings the 8 Killer Words to life – words that distract, words that confuse, annoy and can stop a conversation. When that happens, it can be tough to get back on track.

Some of your folks may be using them. And if they are, they could be “killing the deal.”

You’ll wish you had known about these words sooner; you’d have saved a lot of sales.

Interested: 
Placement: 
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