Customer Service

Christine Lee - Language of Success

What if you could speak the language that motivates people. What if you could communicate with your most difficult clients in a way that gets you your desired results effectively? The right language can save you tons of frustration, time and money.

This class is about communicating at a high level with your clients, co-workers and people you know and love. There is a wide range of communication styles. Sometimes they work in harmony and sometimes they cause conflict. Learn how to identify key traits and navigate the challenges effectively.

Language of Success is a relationships tool for you professional and personally. Mastering this skill will change your life.


John Tuccillo - Surviving and Thriving in a Rapidly Evolving Real Estate Industry- A Field Guide for Brokers and Agents

The real estate industry continues to evolve rapidly, driven by the twin cyclones of consumer empowerment and technological change. But where does evolution stop and revolution begin? Often it seems that nothing has change and we can weather the storm and go back to doing what we’ve always done. Sometimes, it seems that all the bedrock wisdom about how the industry works is shattered and we can’t even see the pieces, much less put them back together again. This seems like a time closer to the latter than the former, with new business models emerging and consumers using the internet to do their own transactions. How can owners, brokers and agents get through this with their businesses, not only intact, but changed in a way to profit from change. This program with provide a guide for doing just that.

  1. Revolution and Evolution
    1. What causes revolutions?
    2. Where did all these changes come from?
      1. Demographics
      2. Consumer empowerment
      3. Technological change
      4. Innovation and disruption
    3. What does it mean?
      1. Absolute focus on the consumer
      2. Knowledge and efficient use of technology
      3. Meeting the new competition
        1. Models that will last
        2. Models that will wither away
    4. How broker-owners and agents must view the world differently
  1. Great Firms and Great Agents
    1. What makes a great company?
      1. Quantitative Orientation
        1. Data presented understandably to consumers
      2. Commitment to Communication
        1. Intra-company
        2. With consumers
      3. Understanding Demographics
        1. Who are your consumers?
        2. How are they best reached?
      4. The Right Tool Kit
    2. Being a great agent
      1. Knowing the market and the customer
      2. Maniacal concentration on customer service
      3. Understanding and using technology
  1. The New Rules of Real Estate
    1. The general rules that govern all businesses
      1. Be global
      2. Be quick
      3. Form strategic alliances
      4. Abandon your successes
    2. The most powerful economic unit is the consumer
    3. Lock the customer in for life
    4. Use technology to create unique value for the consumer
    5. Sell the experience not the project
    6. Know what business you’re in
  1. Playing by the Rules
    1. Putting together capital, systems and people
    2. Create the culture you want and need to succeed in your market

Terri Murphy - Harness the Power of Strategic Alliances to ROCK Customer Experiences! The REAL Power of Golden Partnerships

After listing and selling over 100 homes a year for 25+ years, when interest rates were near 28%, Terri knows from her own experience that partnerships create profits! Terri consults with the nation’s top agents and their loan originators to learn how they use the hottest new marketing strategies, tools, and programs that take more leads from prospects to SOLD!

She cuts through all the hype and presents a power-packed, 30 ideas an hour program, of the best ways to maximize the cross marketing and service opportunities with agents and other strategic partners to provide that beyond WOW experience for buyers and sellers…and do it with compliant friendly strategies!



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