Customer Service

Terri Murphy - Harness the Power of Strategic Alliances to ROCK Customer Experiences! The REAL Power of Golden Partnerships

After listing and selling over 100 homes a year for 25+ years, when interest rates were near 28%, Terri knows from her own experience that partnerships create profits! Terri consults with the nation’s top agents and their loan originators to learn how they use the hottest new marketing strategies, tools, and programs that take more leads from prospects to SOLD!

She cuts through all the hype and presents a power-packed, 30 ideas an hour program, of the best ways to maximize the cross marketing and service opportunities with agents and other strategic partners to provide that beyond WOW experience for buyers and sellers…and do it with compliant friendly strategies!

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Jeremias “JMan” Maneiro - A.I.M (Agents In Motion)

4 Success-3 Hours (C.E. approved in some states) In this course, you will learn how to provide better service to your clients while being mobile. A.) We will discuss the different options on how to go paperless and how to get electronic signatures. B.) How to incorporate video into your business to have bettercommunication with clients and give them the ability to view properties without ever leaving their homes. C.) Mobile presentations using iPad or other mobile devices. D.) App it up- In depth discussion about what apps are the best for Real estate agents to better serve their clients.

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Nancy Friedman - The Customer Experience Defined

I’m often asked, “Nancy, what exactly is the Customer Service Experience?”

Well, as you can imagine, it’s not one thing. It’s many things – some big and some quite small or simple. Together, they create an overall service experience for your customers that builds loyalty, positive sentiments for your brand, and ultimately a stronger bottom line for your business. In this fun, content-rich program, Nancy shares a treasure trove of information that will help you bring that “EXPERIENCE” everyone is looking for into your organization.

This session will benefit organizations of every size and shape, and applies to participants at every level, from the front line all the way to the top!

(Keynote or Workshop – 60 to 90 minutes)

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