Customer Service

Jeremias “JMan” Maneiro - A.I.M (Agents In Motion)

4 Success-3 Hours (C.E. approved in some states) In this course, you will learn how to provide better service to your clients while being mobile. A.) We will discuss the different options on how to go paperless and how to get electronic signatures. B.) How to incorporate video into your business to have bettercommunication with clients and give them the ability to view properties without ever leaving their homes. C.) Mobile presentations using iPad or other mobile devices. D.) App it up- In depth discussion about what apps are the best for Real estate agents to better serve their clients.

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Nancy Friedman - The Customer Experience Defined

I’m often asked, “Nancy, what exactly is the Customer Service Experience?”

Well, as you can imagine, it’s not one thing. It’s many things – some big and some quite small or simple. Together, they create an overall service experience for your customers that builds loyalty, positive sentiments for your brand, and ultimately a stronger bottom line for your business. In this fun, content-rich program, Nancy shares a treasure trove of information that will help you bring that “EXPERIENCE” everyone is looking for into your organization.

This session will benefit organizations of every size and shape, and applies to participants at every level, from the front line all the way to the top!

(Keynote or Workshop – 60 to 90 minutes)

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Nancy Friedman - Customer Service 411 Eight Killer Words

Nancy Friedman, The Telephone Doctor, brings the 8 Killer Words to life – words that distract, words that confuse, annoy and can stop a conversation. When that happens, it can be tough to get back on track.

Some of your folks may be using them. And if they are, they could be “killing the deal.”

You’ll wish you had known about these words sooner; you’d have saved a lot of sales.

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