Maura Neill
ABR, AHWD, C2EX, CRS, CDPE, e-PRO, MRP, PSA, MA
International Speaker, Top Producer, and Leadership Trainer Maura Neill combines her love for the industry with her passion for no-nonsense education.
Everyone L.O.V.E.D. her!!! Awesome feedback and member engagement was fantastic!” – Emy Saavedra, Member Services Director, Greater Albuquerque Association of REALTORS®
Maura was fantastic–her delivery and knowledge is excellent! She’s relatable, entertaining, and has such a good grasp of what our members are facing and what they need to hear.” – Mary Pilaar, New Jersey REALTORS®
LEADERSHIP SESSION INFORMATION
Co-op(eration): Improve Customer Service with Your Competition
VIEW SAMPLE As real estate licensees, we work for our clients, but we work with other agents, and the interactions we have with our colleagues can impact our clients’ experience, for better or for worse. In this session, we will explore building better relationships with other agents with the intent to leverage associations to our clients’ advantage ... and to our own professional benefit and for the betterment of our industry as a whole. 1-3 hours
Great Questions and Difficult Conversations
Understanding our clients’ needs and motivations improves our ability to negotiate and serve them. Asking the right questions the right way and being comfortable with difficult conversations makes you a better business professional and calmer in your relationships. Discover the questions you should be asking--with buyers, with sellers and with investors in multiple offer scenarios and more! Find out how reflective listening, humble inquiry, body language and social cues can direct conversations. 1-2 hours
Navigating Co-op(eration)
As agents and brokers, we work for our clients, but we work with our agents and other agents as well. The interactions we have with our colleagues can impact our clients’ experience, for better or for worse. Masterfully navigating complaints and issues within the brokerage and between competing brands requires a complex skill set encompassing everything from communication rules to social media ethics. In this session, you’ll get techniques and tips to build better agent relationships and elevate your brand for retention and recruiting. 1-3 hours
Perception, Reality & Your Emotional Intelligence
KEYNOTE A high level of emotional intelligence is the key to better communication, healthier relationships - both personal and professional - and a happier life. This session explores the psychology of perception versus reality and its impact on relationship-building, as well as how one's emotional intelligence plays a role in making (or breaking) interpersonal relationships. 1 hour
Maura did AMAZING! Everyone thoroughly enjoyed the presentation." - Cindy Teekell, Executive Officer, Northwest AR Board of REALTORS®
Put Your Best Foot Forward: Lessons in Online Customer Service from Zappos and Beyond
Steve Jobs said, “Get closer than ever to your customers.” Social media and the Internet have allowed us to do that. We’re with them as they browse for homes in their living rooms, read our blog posts in coffee shops and peruse our websites on smartphones. All this means providing ever better levels of service: rapidly responding to needs, deftly navigating social media, sharing marketing messages through acceptable channels and more. Online customer service now has the power to define us as real estate professionals. 1-3 hours
Running Your Business in a Changing Market
A changing real estate market means a skill set shift. You need a back-to-basics approach to generating inventory and marketing yourself to get more listings, but you may still be juggling multiple offers for your sellers AND buyers for well-priced homes. In this session taken right from the trenches of today’s market, Maura will even address the psychology of managing expectations - both for yourself AND your clients - in challenging market conditions. 1-3 hours
Your ‘Running Your Business’ course is always full of valuable information but never has been timelier or more relevant. We wish all our members could attend but were thrilled to have 696 join and stay engaged the entire two hours. We’ve gotten nothing but fantastic comments about your session.” - Maureen Murphy, CMP, CSEP, Vice President of Pro Development, New Jersey REALTORS®
The Value-Driven Brokerage: Recruiting and Retaining Success
KEYNOTE or SESSION · VIEW TRAILER In the ever-changing brokerage landscape, it's become increasingly important to consistently PROVE and IMPROVE your value in order to recruit and retain agents. Maura will discuss brokerage core values, the agents' WIIFM question, and how to illustrate the REALTOR affiliation value. You'll explore how the "showing your work" concept both attracts and maintains agents, while providing agents a method to "recruit and retain" Clients For Life for a strong pipeline in a challenging future market. 1-2 hours
Customer Before Company: Revolutionize Your Real Estate Business the Nordstrom Way
KEYNOTE or SESSION · VIEW TRAILER The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung from the ceiling that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. As an agent, Nordstrom’s business philosophies can help you craft your own unique customer service proposition. By taking a page out of the Nordstrom book, from practical translation of the Nordstrom way into customer relationships, to incorporating the Nordstrom beliefs into our personal values system, we can revolutionize our businesses and our industry. 1-3 hours
Once Upon a Time: Stories that Stick
KEYNOTE · VIEW SAMPLE Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding, insight and affinity with consumers; it provides your business the vehicle for compelling marketing content based on what makes you and your customer service unique. From the way you present yourself and your services to the marketing of your listings, a memorable story has the power to attract an audience and showcase what makes you exceptional. So what’s YOUR story? 1-3 hours; Broker Session & Workshop Available
The Perceptive Leader
KEYNOTE As a leader, you play a primary role in the year-over-year achievements of your organization. Empowering your agents and staff to be effective and to thrive means developing their leadership skills, using and improving your own emotional intelligence and recognizing the differing perceptions and realities within your organization. In this session, you’ll test your perception and compare it to others’ perceptions; you’ll evaluate how you apply your emotional intelligence to interact with other leaders, staff and the organization as a whole. Sharpen your ability to perceive, to understand and to lead toward common goals. 45-75 minutes LEADERSHIP SESSION INFORMATION
Thank you so much for a great presentation this morning! The immediate feedback from the attendees was that it was a great way to kick off the year! They loved the way you presented these ideas and concepts!” - Carrie Andersen, Sr Vice President, Member Services, Minnesota REALTORS®
A New Leadership Perspective: Composing a Memorable Year
Get a unique approach to leadership training. Combining the elements of leadership, teaching, music, theater and real estate has resulted in a fast-paced, fun-filled and interactive experience with real impact. Your group will come away with a deeper understanding of what it means to be a leader in a REALTOR® Association; heightened problem-solving skills; and measurable, trackable goals PLUS accountability over the following year with their personalized and detailed follow-up program. Topics covered include: basic aspects of leadership, relationships between staff and leadership/volunteers, fiduciary duty, problem solving, goal setting, strategic thinking for leaders and more. Full day session; 1-2 hour modules available LEADERSHIP SESSION INFORMATION
Maura was fantastic - her delivery and knowledge is excellent! She's relatable, entertaining, and has such a good grasp of what our members are facing and what they need to hear.” - Mary Pilaar, New Jersey REALTORS®
Agent Before Association: Revolutionize the Nordstrom Way
For Association/Board Staff The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Well known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. Nordstrom’s business philosophies easily translate into other industries and provide useful lessons for today’s associations. By viewing the agent as customer, associations can rethink their missions and continue to prove – and improve – the value of association membership and help to revolutionize our industry. 1 hour
Ask the Right Questions: Problem Solving and Goal Setting
For Association/Board Staff Our leaders have two important roles – setting/achieving goals and solving problems during their leadership year. Association executives are uniquely positioned to help hone leadership skills and assist leaders through their year. We’ll explore how asking more questions and the right questions improves your relationship with your leaders. Through exercises and case studies, we'll discuss an array of problem solving strategies and creative goal setting approaches for your Leadership Toolkit. 1-2 hours LEADERSHIP SESSION INFORMATION
Association Operations in a Post-Covid World
For Association/Board Staff Has Covid changed association operations for good? How are REALTOR® Associations addressing staff morale, the Great Resignation, working from home, or hybrid options? Learn more about what the “new normal” looks like for associations and what it means for their employees and their operating procedures. Leave this session with examples you can implement as your association adjusts to the “new normal.” Key Takeaways:
- How COVID has changed association operations and what they look like moving forward
- Potential models/office structures
- Tactics for enhancing staff morale
- Hiring 100% remote or shared employees
- Remote vs. in person and hybrid office options
- How we are adapting and moving forward
1-2 hours
Bias Override: Overcoming Barriers to Fair Housing
Expanding on the 2020 implicit-bias training video, the National Association of REALTORS® has launched “Bias Override.” The program helps real estate professionals learn tactics to interrupt stereotypical thinking so they can provide equal professional service to every prospect or client. Participants will examine their ideas about people from various identity groups, explore the assumptions they may not know they’re making, and learn how to be more comfortable working across lines of difference. “Bias Override” engages participants in building new habits of equitable behavior, helps REALTORS® overcome barriers to working with clients of diverse backgrounds and avoid fair housing pitfalls. 3-4 hours
Creating Engaging Education for the Next Generation of REALTORS®
For Association/Board Staff One of the biggest challenges facing associations is proving the value of membership, especially to the next generation of REALTORS®. Education, formerly a cornerstone of association services, has lost its luster. Topics that were once all the rage (social media, technology, video) no longer carry the buzz they once did since they are second nature to young professionals and new members. We’ll discuss how to use the resources at your disposal to abandon the status quo and revamp your educational offerings to engage the next generation in new and innovative ways, bringing the value of association membership to the forefront. 1 hour
Creating the WIN: Negotiation with Style & Strategy
The most successful negotiators get the best outcomes for clients by thinking outside the box. This session pushes you out of your comfort zone to think differently. We’ll explore the impacts of perception versus reality on the transaction and how emotional intelligence affects the negotiation process. You’ll walk away with fresh, new approaches and innovative options for even the most difficult negotiation. Maura is a graduate of the Harvard Negotiation Institute at Harvard Law. 1-3 hours; Session + Workshop Available; 3 hour class includes self-assessment(s), small group discussion and case studies—as time and format allow
Effective Strategies for Working With Members
For Association/Board Staff Working with members is central to every association staff role: from staffing committee meetings and writing meeting agendas and minutes to planning and running events of all kinds. We will discuss member expectations (and how to manage them), the importance of detailed job descriptions, managing relationships and strategies for handling stressful or negative situations. Working for a REALTOR® Association can be rewarding and exciting but having specific tools at your disposal is crucial. 1 hour
Emotional Intelligence and Difficult Questions: The Keys to Greater Success and Happiness
Understanding the needs and motivations of others improves our ability to communicate, negotiate and serve our clients' needs. Individuals who demonstrate a higher level of emotional intelligence (EQ) are able to navigate difficult conversations and ask the necessary questions to be better in business, in their personal life and lead calmer, less stressful lives. This session will explore the psychology of perception versus reality and how reflective listening, humble inquiry, body language and social cues can direct conversations and impact relationship building. You will discover the questions you should be asking in a variety of scenarios, as well as how to improve your EQ, communication skills and become a more well-rounded real estate professional. 3 hours
Happier Life: Intelligent Improvement for a Better You
KEYNOTE Emotional intelligence has become a buzzword not only in psychology circles and the self-help aisle but also in business and leadership. A heightened level of emotional intelligence can be the key to success for many reasons: better communication skills, enhanced interpersonal skills, stronger relationships and improved negotiation tactics. All of these together can make a happier you. In this session, Maura discusses the importance of not only emotional intelligence, but also body intelligence and moral intelligence. Learn how they are interlinked and how you can work to improve and strengthen all three to combat burnout and to work toward stronger relationships, a greater sense of contentment and even greater financial intelligence and security. 1 hour
New Year, New You?
KEYNOTE We're conditioned to see January 1 as a time for resolutions and a new you. But what if you're happy with the current you? What if you want motivation without pressure? What if New Year's resolution failures have you doubting your perseverance? The New Year's resolution has become a marketing ploy that counts on your failure, so let's find a new way. Out with the old resolutions and in with new (goals! planning! personal growth!) systems focused on creating happiness for this year and beyond. 1 hour
Once Upon a Time Marketing for Brokers
Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding and insight into your business as a story for consumers and agents; it creates affinity, even with those whom you haven’t met yet; and it provides your brokerage the vehicle for unique, compelling marketing content. From the way you present yourself and your brokerage’s story, a memorable story has the power to help you both recruit and retain your agents. So what’s the story you’ll share? 1-3 hours; Alternate Title: Once Upon a Time – Stories That Stick
Perception and Reality in Leadership
An effective leader hones leadership skills, improves their emotional intelligence and recognizes there are many realities in an organization. One’s perception and reality may not be the same as others'. We'll test your perception, compare it to others’, and discuss environmental perceptions and the application of emotional intelligence. How you utilize these skills to relate to Association staff, your Leadership Team, member volunteers and the organization’s membership may define your success. 1-2 hours LEADERSHIP SESSION INFORMATION
We had Maura as our presenter to kickoff our first Board of Directors meeting for 2021. Even in the virtual/Zoom environment that we currently reside, Maura's presentation was relevant and engaging, and the 90 minutes flew by! Our entire board had high praise for Maura's presentation, and I can't think of a better way for us to kick off our 2021 ... thank you, Maura!” - Jason Miller, 2021 President-elect, Minnesota REALTORS®
Perception and Reality: Composing Your Leadership’s Perfect Year
For Association/Board Staff Association executives (and staff) can play a large role in the success of association leadership. Helping your leadership become an effective leader and enjoy a successful year can mean assisting them with developing their leadership skills, utilizing and constantly improving your emotional intelligence, and most of all, recognizing that there are many realities in your organization and that your perception — your reality — may not be the perception of all of the other players. In this session, attendees will test their own perception and compare it to others’ perceptions, using music and visual arts, interactive discussion of how we perceive our environment and how we apply our emotional intelligence to interact and relate to those with whom we work closely — from your leadership to your volunteer members, your staff to the association’s membership as a whole. 1 hour LEADERSHIP SESSION INFORMATION
Maura is an awesome speaker. Great useable ideas and good stories. She is genuine and passionate. I highly recommend her!" - Bob Clark, Minnesota REALTORS®
Systematic Lead Generation
Leads are only as valuable as the time you put into them. Without a system, leads are just names on a spreadsheet. However, with a strong lead generation system–one that includes incubation, follow-up and conversion–leads become relationships, closings, and great referral sources. In this session, we’ll discuss how to create a system that not only generates more leads but helps you to convert those leads into loyal clients with a greater success rate. 1-2 hours
What’s Your Story? Storytelling Marketing for Associations
For Association/Board Staff Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding and insight into your association as a story for consumers and agents; it creates affinity, even with those not actively involved and engaged with the association; and it provides your organization the vehicle for unique, compelling content. Whether you are promoting RPAC, events and education, or member services, the way you tell your association’s story has the power to help you both recruit and retain your members, to prove and improve the value of membership. So what’s the story you’ll share? 1 hour
AVAILABLE DESIGNATION/CERTIFICATION COURSES
ABR Core Course, Accredited Buyer’s Representative, 2 days
AHWD, At Home with Diversity, 1 day
PSA, Pricing Strategy Advisor, 1 day
MRP, Military Relocation Professional 1 day
National Association of REALTORS® Leadership Academy Graduate
National Association of REALTORS® 2021 Leadership Team
National Association of REALTORS® L.E.A.D Approved Instructor
CRS National President’s Award
Atlanta REALTOR® of the Year
RPAC Hall of Fame
GO TO LEADERSHIP INFORMATION PAGE
“We had Maura as our presenter to kickoff our first Board of Directors meeting for 2021. Maura’s presentation was relevant and engaging, and the 90 minutes flew by! Our entire board had high praise for Maura’s presentation, and I can’t think of a better way for us to kick off our year!” – Jason Miller, 2021 President, Minnesota REALTORS®
Perception and Reality: Composing Your Leadership’s Perfect Year
For Boards and Associations Association Executives (and staff) can play a large role in the success of Association Leadership. Helping your leadership become an effective leader and enjoy a successful year can mean assisting them with developing their leadership skills, utilizing and constantly improving your emotional intelligence, and most of all, recognizing that there are many realities in your organization and that your perception — your reality — may not be the perception of all of the other players. In this session, attendees will test their own perception and compare it to others’, using music and visual arts, interactive discussion of how we perceive our environment, and how we apply our emotional intelligence to interact and relate to those with whom we work closely — from your leadership to your volunteer members, your staff to Association’s membership as a whole. 1-2 hours
“Maura was fantastic – her delivery and knowledge is excellent! She’s relatable, entertaining, and has such a good grasp of what our members are facing and what they need to hear.” – Mary Pilaar, New Jersey REALTORS®
REALTOR® L.E.A.D.: Vision Course
Maura Neill is an Approved Instructor for the National Association of REALTORS®’ L.E.A.D.: Vision Course: Executing Your Leadership Vision. Associations can tap into the wisdom and experience of NAR leaders by bringing this top-level training directly to their board, members, and staff through a live or live-virtual offering. To license the content, please reach out to REALTORLead@nar.realtor to begin the contract process.
Ask the Right Questions: Problem Solving & Goal Setting
Our leaders have two important roles – setting/achieving goals and solving problems (let’s hope more of the former than the latter) for their leadership year. Association Executives are in a unique position to help leadership hone those skills and help them through their leadership year. We’ll explore the art of the question – how asking not only more questions, but the right questions, can improve your relationship with your leaders and your ability to see them through a successful year. Through a series of exercises and case studies, we will discuss an array of strategies for problem solving and creative approaches to goal setting which will give you more tools for success in your Leadership Toolkit. 1-2 hours
“THANK YOU for sharing your insights with our new leaders today. Your messaging was impactful and relatable. Your session was the talk of our group dinner–many takeaways: Collect before connect, social culture, give the gift of your attention, do a joy-filled activity each day — that’s what they remembered. Thank you for helping to make our day a big success!” – Suzanne Guild, Maine Association of REALTORS®
Perception and Reality in Leadership
Being an effective leader calls for spending time honing leadership skills, utilizing and constantly improving emotional intelligence, and most of all, recognizing that there are many realities in the organization. One’s perception — one’s reality — may not be the perception of all of the other players. In this session, attendees will test their own perception and compare it to others’, using music and visual arts, interactive discussion of how we perceive our environment, and how we apply our emotional intelligence to interact and relate to those with whom we work closely when we are leaders — from your Association staff to your Leadership Team and member volunteers to the organization’s membership as a whole. 1-2 hours
“Maura was AMAZING! Everyone thoroughly enjoyed the presentation.” – Cindy Teekell, Executive Officer, Northwest AR Board of REALTORS®
BEST SELLER! Running Your Business in a Changing Market
A changing real estate market means a skill set shift. You need a back-to-basics approach to generating inventory and marketing yourself to get more listings, but may still be juggling multiple offers for your sellers AND buyers, for well-priced homes. In this session taken right from the trenches of today’s market, Maura will even address the psychology of managing expectations — both for yourself AND your clients — in challenging market conditions. 1-2 hours
Maura was very interesting and really understands the market … She gave a lot of tips on how to build your business.” – Michelle S., Quakertown, PA
Very entertaining and I definitely walked away with some immediately implementable ideas!” – Karen C., Medford, NJ
Co-op(eration): Improve Customer Service with Your Competition
VIEW SAMPLE As real estate licensees, we work for our clients, but we work with other agents, and the interactions we have with our colleagues can impact our clients’ experience, for better or for worse. In this session, we will explore building better relationships with other agents with the intent to leverage associations to our clients’ advantage ... and to our own professional benefit and for the betterment of our industry as a whole. 1-3 hours
Great Questions and Difficult Conversations
Understanding our clients’ needs and motivations improves our ability to negotiate and serve them. Asking the right questions the right way and being comfortable with difficult conversations makes you a better business professional and calmer in your relationships. Discover the questions you should be asking--with buyers, with sellers and with investors in multiple offer scenarios and more! Find out how reflective listening, humble inquiry, body language and social cues can direct conversations. 1-2 hours
Navigating Co-op(eration)
As agents and brokers, we work for our clients, but we work with our agents and other agents as well. The interactions we have with our colleagues can impact our clients’ experience, for better or for worse. Masterfully navigating complaints and issues within the brokerage and between competing brands requires a complex skill set encompassing everything from communication rules to social media ethics. In this session, you’ll get techniques and tips to build better agent relationships and elevate your brand for retention and recruiting. 1-3 hours
Perception, Reality & Your Emotional Intelligence
KEYNOTE A high level of emotional intelligence is the key to better communication, healthier relationships - both personal and professional - and a happier life. This session explores the psychology of perception versus reality and its impact on relationship-building, as well as how one's emotional intelligence plays a role in making (or breaking) interpersonal relationships. 1 hour
Maura did AMAZING! Everyone thoroughly enjoyed the presentation." - Cindy Teekell, Executive Officer, Northwest AR Board of REALTORS®
Put Your Best Foot Forward: Lessons in Online Customer Service from Zappos and Beyond
Steve Jobs said, “Get closer than ever to your customers.” Social media and the Internet have allowed us to do that. We’re with them as they browse for homes in their living rooms, read our blog posts in coffee shops and peruse our websites on smartphones. All this means providing ever better levels of service: rapidly responding to needs, deftly navigating social media, sharing marketing messages through acceptable channels and more. Online customer service now has the power to define us as real estate professionals. 1-3 hours
Running Your Business in a Changing Market
A changing real estate market means a skill set shift. You need a back-to-basics approach to generating inventory and marketing yourself to get more listings, but you may still be juggling multiple offers for your sellers AND buyers for well-priced homes. In this session taken right from the trenches of today’s market, Maura will even address the psychology of managing expectations - both for yourself AND your clients - in challenging market conditions. 1-3 hours
Your ‘Running Your Business’ course is always full of valuable information but never has been timelier or more relevant. We wish all our members could attend but were thrilled to have 696 join and stay engaged the entire two hours. We’ve gotten nothing but fantastic comments about your session.” - Maureen Murphy, CMP, CSEP, Vice President of Pro Development, New Jersey REALTORS®
The Value-Driven Brokerage: Recruiting and Retaining Success
KEYNOTE or SESSION · VIEW TRAILER In the ever-changing brokerage landscape, it's become increasingly important to consistently PROVE and IMPROVE your value in order to recruit and retain agents. Maura will discuss brokerage core values, the agents' WIIFM question, and how to illustrate the REALTOR affiliation value. You'll explore how the "showing your work" concept both attracts and maintains agents, while providing agents a method to "recruit and retain" Clients For Life for a strong pipeline in a challenging future market. 1-2 hours
Customer Before Company: Revolutionize Your Real Estate Business the Nordstrom Way
KEYNOTE or SESSION · VIEW TRAILER The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung from the ceiling that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. As an agent, Nordstrom’s business philosophies can help you craft your own unique customer service proposition. By taking a page out of the Nordstrom book, from practical translation of the Nordstrom way into customer relationships, to incorporating the Nordstrom beliefs into our personal values system, we can revolutionize our businesses and our industry. 1-3 hours
Once Upon a Time: Stories that Stick
KEYNOTE · VIEW SAMPLE Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding, insight and affinity with consumers; it provides your business the vehicle for compelling marketing content based on what makes you and your customer service unique. From the way you present yourself and your services to the marketing of your listings, a memorable story has the power to attract an audience and showcase what makes you exceptional. So what’s YOUR story? 1-3 hours; Broker Session & Workshop Available
The Perceptive Leader
KEYNOTE As a leader, you play a primary role in the year-over-year achievements of your organization. Empowering your agents and staff to be effective and to thrive means developing their leadership skills, using and improving your own emotional intelligence and recognizing the differing perceptions and realities within your organization. In this session, you’ll test your perception and compare it to others’ perceptions; you’ll evaluate how you apply your emotional intelligence to interact with other leaders, staff and the organization as a whole. Sharpen your ability to perceive, to understand and to lead toward common goals. 45-75 minutes LEADERSHIP SESSION INFORMATION
Thank you so much for a great presentation this morning! The immediate feedback from the attendees was that it was a great way to kick off the year! They loved the way you presented these ideas and concepts!” - Carrie Andersen, Sr Vice President, Member Services, Minnesota REALTORS®
A New Leadership Perspective: Composing a Memorable Year
Get a unique approach to leadership training. Combining the elements of leadership, teaching, music, theater and real estate has resulted in a fast-paced, fun-filled and interactive experience with real impact. Your group will come away with a deeper understanding of what it means to be a leader in a REALTOR® Association; heightened problem-solving skills; and measurable, trackable goals PLUS accountability over the following year with their personalized and detailed follow-up program. Topics covered include: basic aspects of leadership, relationships between staff and leadership/volunteers, fiduciary duty, problem solving, goal setting, strategic thinking for leaders and more. Full day session; 1-2 hour modules available LEADERSHIP SESSION INFORMATION
Maura was fantastic - her delivery and knowledge is excellent! She's relatable, entertaining, and has such a good grasp of what our members are facing and what they need to hear.” - Mary Pilaar, New Jersey REALTORS®
Agent Before Association: Revolutionize the Nordstrom Way
For Association/Board Staff The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Well known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. Nordstrom’s business philosophies easily translate into other industries and provide useful lessons for today’s associations. By viewing the agent as customer, associations can rethink their missions and continue to prove – and improve – the value of association membership and help to revolutionize our industry. 1 hour
Ask the Right Questions: Problem Solving and Goal Setting
For Association/Board Staff Our leaders have two important roles – setting/achieving goals and solving problems during their leadership year. Association executives are uniquely positioned to help hone leadership skills and assist leaders through their year. We’ll explore how asking more questions and the right questions improves your relationship with your leaders. Through exercises and case studies, we'll discuss an array of problem solving strategies and creative goal setting approaches for your Leadership Toolkit. 1-2 hours LEADERSHIP SESSION INFORMATION
Association Operations in a Post-Covid World
For Association/Board Staff Has Covid changed association operations for good? How are REALTOR® Associations addressing staff morale, the Great Resignation, working from home, or hybrid options? Learn more about what the “new normal” looks like for associations and what it means for their employees and their operating procedures. Leave this session with examples you can implement as your association adjusts to the “new normal.” Key Takeaways:
- How COVID has changed association operations and what they look like moving forward
- Potential models/office structures
- Tactics for enhancing staff morale
- Hiring 100% remote or shared employees
- Remote vs. in person and hybrid office options
- How we are adapting and moving forward
1-2 hours
Bias Override: Overcoming Barriers to Fair Housing
Expanding on the 2020 implicit-bias training video, the National Association of REALTORS® has launched “Bias Override.” The program helps real estate professionals learn tactics to interrupt stereotypical thinking so they can provide equal professional service to every prospect or client. Participants will examine their ideas about people from various identity groups, explore the assumptions they may not know they’re making, and learn how to be more comfortable working across lines of difference. “Bias Override” engages participants in building new habits of equitable behavior, helps REALTORS® overcome barriers to working with clients of diverse backgrounds and avoid fair housing pitfalls. 3-4 hours
Creating Engaging Education for the Next Generation of REALTORS®
For Association/Board Staff One of the biggest challenges facing associations is proving the value of membership, especially to the next generation of REALTORS®. Education, formerly a cornerstone of association services, has lost its luster. Topics that were once all the rage (social media, technology, video) no longer carry the buzz they once did since they are second nature to young professionals and new members. We’ll discuss how to use the resources at your disposal to abandon the status quo and revamp your educational offerings to engage the next generation in new and innovative ways, bringing the value of association membership to the forefront. 1 hour
Creating the WIN: Negotiation with Style & Strategy
The most successful negotiators get the best outcomes for clients by thinking outside the box. This session pushes you out of your comfort zone to think differently. We’ll explore the impacts of perception versus reality on the transaction and how emotional intelligence affects the negotiation process. You’ll walk away with fresh, new approaches and innovative options for even the most difficult negotiation. Maura is a graduate of the Harvard Negotiation Institute at Harvard Law. 1-3 hours; Session + Workshop Available; 3 hour class includes self-assessment(s), small group discussion and case studies—as time and format allow
Effective Strategies for Working With Members
For Association/Board Staff Working with members is central to every association staff role: from staffing committee meetings and writing meeting agendas and minutes to planning and running events of all kinds. We will discuss member expectations (and how to manage them), the importance of detailed job descriptions, managing relationships and strategies for handling stressful or negative situations. Working for a REALTOR® Association can be rewarding and exciting but having specific tools at your disposal is crucial. 1 hour
Emotional Intelligence and Difficult Questions: The Keys to Greater Success and Happiness
Understanding the needs and motivations of others improves our ability to communicate, negotiate and serve our clients' needs. Individuals who demonstrate a higher level of emotional intelligence (EQ) are able to navigate difficult conversations and ask the necessary questions to be better in business, in their personal life and lead calmer, less stressful lives. This session will explore the psychology of perception versus reality and how reflective listening, humble inquiry, body language and social cues can direct conversations and impact relationship building. You will discover the questions you should be asking in a variety of scenarios, as well as how to improve your EQ, communication skills and become a more well-rounded real estate professional. 3 hours
Happier Life: Intelligent Improvement for a Better You
KEYNOTE Emotional intelligence has become a buzzword not only in psychology circles and the self-help aisle but also in business and leadership. A heightened level of emotional intelligence can be the key to success for many reasons: better communication skills, enhanced interpersonal skills, stronger relationships and improved negotiation tactics. All of these together can make a happier you. In this session, Maura discusses the importance of not only emotional intelligence, but also body intelligence and moral intelligence. Learn how they are interlinked and how you can work to improve and strengthen all three to combat burnout and to work toward stronger relationships, a greater sense of contentment and even greater financial intelligence and security. 1 hour
New Year, New You?
KEYNOTE We're conditioned to see January 1 as a time for resolutions and a new you. But what if you're happy with the current you? What if you want motivation without pressure? What if New Year's resolution failures have you doubting your perseverance? The New Year's resolution has become a marketing ploy that counts on your failure, so let's find a new way. Out with the old resolutions and in with new (goals! planning! personal growth!) systems focused on creating happiness for this year and beyond. 1 hour
Once Upon a Time Marketing for Brokers
Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding and insight into your business as a story for consumers and agents; it creates affinity, even with those whom you haven’t met yet; and it provides your brokerage the vehicle for unique, compelling marketing content. From the way you present yourself and your brokerage’s story, a memorable story has the power to help you both recruit and retain your agents. So what’s the story you’ll share? 1-3 hours; Alternate Title: Once Upon a Time – Stories That Stick
Perception and Reality in Leadership
An effective leader hones leadership skills, improves their emotional intelligence and recognizes there are many realities in an organization. One’s perception and reality may not be the same as others'. We'll test your perception, compare it to others’, and discuss environmental perceptions and the application of emotional intelligence. How you utilize these skills to relate to Association staff, your Leadership Team, member volunteers and the organization’s membership may define your success. 1-2 hours LEADERSHIP SESSION INFORMATION
We had Maura as our presenter to kickoff our first Board of Directors meeting for 2021. Even in the virtual/Zoom environment that we currently reside, Maura's presentation was relevant and engaging, and the 90 minutes flew by! Our entire board had high praise for Maura's presentation, and I can't think of a better way for us to kick off our 2021 ... thank you, Maura!” - Jason Miller, 2021 President-elect, Minnesota REALTORS®
Perception and Reality: Composing Your Leadership’s Perfect Year
For Association/Board Staff Association executives (and staff) can play a large role in the success of association leadership. Helping your leadership become an effective leader and enjoy a successful year can mean assisting them with developing their leadership skills, utilizing and constantly improving your emotional intelligence, and most of all, recognizing that there are many realities in your organization and that your perception — your reality — may not be the perception of all of the other players. In this session, attendees will test their own perception and compare it to others’ perceptions, using music and visual arts, interactive discussion of how we perceive our environment and how we apply our emotional intelligence to interact and relate to those with whom we work closely — from your leadership to your volunteer members, your staff to the association’s membership as a whole. 1 hour LEADERSHIP SESSION INFORMATION
Maura is an awesome speaker. Great useable ideas and good stories. She is genuine and passionate. I highly recommend her!" - Bob Clark, Minnesota REALTORS®
Systematic Lead Generation
Leads are only as valuable as the time you put into them. Without a system, leads are just names on a spreadsheet. However, with a strong lead generation system–one that includes incubation, follow-up and conversion–leads become relationships, closings, and great referral sources. In this session, we’ll discuss how to create a system that not only generates more leads but helps you to convert those leads into loyal clients with a greater success rate. 1-2 hours
What’s Your Story? Storytelling Marketing for Associations
For Association/Board Staff Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding and insight into your association as a story for consumers and agents; it creates affinity, even with those not actively involved and engaged with the association; and it provides your organization the vehicle for unique, compelling content. Whether you are promoting RPAC, events and education, or member services, the way you tell your association’s story has the power to help you both recruit and retain your members, to prove and improve the value of membership. So what’s the story you’ll share? 1 hour
AVAILABLE DESIGNATION/CERTIFICATION COURSES
ABR Core Course, Accredited Buyer’s Representative, 2 days
AHWD, At Home with Diversity, 1 day
PSA, Pricing Strategy Advisor, 1 day
MRP, Military Relocation Professional 1 day
Maura inspired attendees at our Achieve Conference and Leadership Academy with two unique sessions. Attendees raved about her engaging, relevant content! She knows this business and empathizes with the challenges Realtors® regularly face. Hiring her is definitely the right call!” – Becky Francoeur, Events Manager, Michigan REALTORS®
Maura Neill (ABR, AHWD, C2EX, CRS, CDPE, e-PRO, MRP, PSA, MA) is a second-generation REALTOR® who combines her love for the industry with her passion for education. Before getting into the real estate business in 2001, Maura taught at Florida State University and University of Phoenix. She is an active agent with RE/MAX Around Atlanta, leading her team and representing buyers and sellers on a day-to-day basis. She considers education – both of clients and of other real estate professionals – an important part of her role as a REALTOR®.
Maura is a national real estate presenter and a sought-after speaker for leadership training. In 2021, she was a member of the NAR Leadership Team, serving as President Charlie Oppler’s Public and Federal Issues Liaison, and policy, RPAC, and advocacy are a strong focus in her business and work as a REALTOR® volunteer; she is involved on the national, state, and local levels. Peer recognitions include the 2020 CRS National President’s Award and the 2015 Atlanta REALTOR® of the Year. Maura is a 2016 graduate of the NAR Leadership Academy, a Platinum R RPAC investor, a member of RPAC President’s Circle, and was honored at the $50k level of the NAR RPAC Hall of Fame in 2022. Maura lives in Sandy Springs, Georgia, with her husband Ben, their Beagle, Jarvis.
Maura’s interview with the New York Times: How to Navigate a Hot Housing Market
“Maura is a great presenter, but more than that – she’s a doer. Sharing valuable ideas, tips, and tactics is one thing. Doing them is another. Maura is the rare combination of quality presenter and expert practitioner. She does what she shares. – Brad Nix, Founder of RETSO
“Maura brings her real estate experience and creativity to her speaking and training. Instantly engaging, her students are riveted to her presentation. She delivers instant takeaways which real estate professionals so desperately need when they attend training on technology. Maura brings great value to any event you hire her for.” – Amy Chorew VP of Platform Development, Better Homes and Gardens® Real Estate
“Maura [is] a pleasure to work with and provide[s] great content for the webinar. I try not to use the same speaker more than once in the same year. I try to give…a variety of speakers instead of just using the same speaker over and over again. It is a rare occasion that I have scheduled the same speaker to do multiple webinars in the same year. Maura Neill is one of those speakers that I have used multiple times. She has provided relevant, solid content and was able to explain it to our members in a fashion that they understood. She is very well-spoken… She has a wide range of knowledge also. Maura is very professional and such a pleasure to work with. I cannot say enough about her as a speaker.” – Paul Dahl, Distance Learning Coordinator, Council of Residential Specialists
“Thank you, Maura, for doing a first-class job on your session for REALTOR® University’s 2012 Social Media Summit! You presented solid content and have a great delivery style. We have had nothing but great reviews, and I would highly recommend you for another session. Thanks again for helping us make the event a huge success!” – Darlene Lyons, President, Broker Agent Speakers Bureau, Inc.
“We absolutely loved Maura. She brought in excellent energy and ideas to our membership. Every agent I spoke with after the class was energized and grateful for the ‘friendly’ reminders in customer service to the clients we serve. We are looking at starting a HEROICS bulletin for our association.” – Brandy Purcell, Association Executive, CAE, RCE, Northern Black Hills Association of REALTORS®
“Hi, folks – this is Chris Brock with the RE/MAX Mid-states and Dixie Region. We just wrapped up our RE/MAX Mid-states BEST Fest conference and had Maura Neill as one of our featured speakers. I can’t say enough great things about her. If you are looking for a digital marketing expert, if you are looking for a social media expert to cover everything that’s out there today that you just can’t seem to get your hands around, I would highly recommend that you hire Maura, have her come out [and] talk to your folks. High energy, high impact. It will be the best decision you can make for your meeting.” – Chris Brock, RE/MAX Mid-states and Dixie Region
“I loved the session. I am the Productivity Coach in my Market Center working with new and under-producing agents to increase their productivity. I have so much to share! Thanks, Maura!” – Nancy Leier, Northeastern, OH
“I attended two continuing education classes this week hosted by the Ohio Association of REALTORS®. The first class you could tell was not meeting the expectations of the people in attendance because one by one people were leaving after about 20 minutes. My second class speaker was Maura, and not only did she deliver 2 hours of business-enhancing tools to increase sales and increase customer service, but no one left early! I know this because I always sit in the back row to escape early when my time is not being utilized wisely. Her content and delivery was, by far, one of the better classes I have attended in a long time. Normally people get up and rush out of the CE classes as soon as they are over but not in Maura’s class . . . the majority of people stayed class . . . great speaker and great content!” – Steve Spinelli, Akron, OH
“I very much enjoyed the session on Customer Service & Technology. It was a human approach to technology. All too often speakers talk about the technology but forget the people involved. Thank you for an enjoyable morning.” – Susan Blazek, Ravenna, OH
“You are awesome!!! I loved the session and could have stayed for a lot more. If you’re looking for an exciting, fun, down-to-earth instructor, well class . . . you found her.” – Dawn Arheit, Putnam County, OH
“Maura, it was great to have you speak at the 2016 OAR Winter Conference January 19 on Blending Technology and Customer Service. Not only are you a great speaker as noted by your professional delivery but you gave us more than we were expecting. My major takeaway from your talk is, ‘Would you want to be your own customer today?’ I see this need so much in people today and I’m willing to put that into practice on myself moving forward. Thanks for your energy and expertise.” – Matt Yeager, Columbus, OH 2016 Ohio CRS Chair
“Maura did a great job of sharing her ideas on how we as REALTORS® can better serve our clients through excellent customer service and simple technology. It is obvious that she is passionate about helping others and I can’t wait to hear Maura speak again at future CE classes.” – Tim Heinz, Lima, OH
“The session I attended was very informative and practice that I plan on implementing into my business. Maura did an amazing presentation on customer service. [She] connected with the group and provided information that was useful. Some classes that I attend are too formal and dry however [this] class kept me engaged and wanting more!” – TonJala Cosby, Springfield, OH
“Maura, was exciting to listen to, engaging, and knowledgeable. The time flew by. She promised things like her slides and she delivered by the end of day. I look forward to hearing her again soon.” – Ralph Mantica, Dayton, OH
“Maura was fantastic, gave many useful tips for marketing and kept the interest of the attendees. What a great speaker. I would attend her class again!” – Nancy Eubanks, Springfield, OH
“Maura, I really enjoyed your session ‘Blending Technology & Customer Service.’ Having been a REALTOR® for 38 years, it was a good reminder of how customer service and satisfaction is still #1 no matter how much technology you use.” – Mark Dolezal, Middlefield, OH
“The entire session was packed with useful information. Typically, I’m happy if I walk away with one great idea. With Maura, I have a big list! She’s energetic, articulate, and knowledgeable.” – Christine Pappas, Cleveland, OH, Chair, Ohio REALTORS® Professional Development Committee 2016
“Thank you, Maura, for such an interesting and informative class. I walked away with many great ideas and plans to implement into our business.” – Ann Blair, Geauga City, OH
“Maura was — by far — the best speaker we had at our state convention. Very knowledgeable, professional and easy to listen to. Maura knows her stuff!” – Paula Laird, Kodiak, AK
“I learned more in [Maura’s] session, and took more notes, than in any other class over the entire week!” – Denise Pitzman, Homer, AK
“Maura was an amazing speaker. She came to Washington State for our Tech Symposium and rocked it! I am an education junkie and pretty high tech so for her to entertain me for an hour and teach me some new tricks was amazing. I highly recommend Maura!” – Kitty Wallace, Cle Elum, WA
“Thanks, Maura, for your words of wisdom! I immediately put into practice many of the tips and ideas that you shared, and I am already seeing the benefits in my business.” – Cody Fielding, Pasco, WA
“Maura is an excellent presenter. She was very informative and thorough with the strategies and techniques presented. Her upbeat and engaging approach is definitely a benefit to anyone attending her class. It is without a doubt that I recommend Maura to any agent seeking to boost their business through the effective marketing techniques she can share and has applied herself. I look forward to attending another one of her presentations and receiving her monthly newsletter.” – Noel Cruz, Fresno, CA
“Maura was an eloquent, engaging and friendly speaker. Most importantly, she taught from experience. Her tips and stories were very practical and real. I highly recommend that everyone take the elective course – Generating Buyer and Seller Leads – from Maura. Exceeded expectations and you won’t be disappointed. In fact, it’s a game changer for your career.” – Vivian Souroujon, Toronto, ON
“Loved the session. Great tips on how to grow my business and generate leads.” – Sid de la Torre, Fresno, CA
“Maura’s teaching style is second to none! She is engaging, creative and knows how to keep a multi-hour class exciting. She seems comfortable, which makes the attendees comfortable. Her view of the industry, as a whole, as well as her obvious preparedness on a local level, set her apart from other speakers who just ‘fly in and fly out.’ I can’t wait to hear her speak, again!” – Heather Dunn, Westerville, OH
“This class was entertaining and extremely informative with so many tips, especially for the new real estate agent. Nothing like starting a career on the right foot.” – Angela Wilderman, London, OH
Thanks so much!” – Joe Dillard, Coordinator, REALTOR® Party and Local Board Relations, Missouri REALTORS®
“Maura was awesome! It was great to get some business ideas and real-world applications from Maura for the brokers to use.” – Joe Tripoli, Managing Broker, RE/MAX 4000, Grand Junction, CO
“Maura is a one-of-a-kind teacher. The one you’ll remember for the rest of your life. She changes the paradigm, she makes you interact, listen to music, stand up and move around; she is so upbeat you would feel ashamed of yourself if you didn’t leave the conference and go work harder — with a big smile. Maura’s teaching approach boosts students’ confidence, while making them truly evaluate themselves both personally and professionally. Hearing Maura teach is a MUST, if you want to take your career to the next level (that goes for REALTORS®, Association CEOs and Association Staff).” – Lauren Daniel, Chief Executive Officer, Athens Area Association of REALTORS®
“Maura’s topic ‘Perception and Reality in Leadership: Composing a Memorable Year’ was the perfect opening session for our Leadership Development Conference. Maura’s knowledge of the topic, preparation, and attention to detail was amazing. Her sessions are always informative, interactive, and entertaining. She provides a wealth of valuable information that benefits every audience member.” – Chrissy Campbell, Director of Professional Development, Georgia REALTORS®
“Your presentation was definitely helpful to me, Maura. I have been in the real estate business for a while starting in Colorado and now in Montana. Your information helped me to refresh my memory and I learned a few new things. Your knowledge of the subject is fabulous, and your presentation skills are top-notch. So, well done!” – Pius Schenker, Billings, MT
“Your presentation was very entertaining. I enjoyed it and have incorporated several of your tips into my business.” – Helena Martin, Billings, MT
“I loved hearing from your ‘in the trenches’ perspective.” – Keith Hart, Billings, MT
“The presentation on Lead-Generation acts as a strong reminder that we have to consistently and systematically work towards a follow-up program with the leads that we come into contact with. Systems are key, and the presentation did a good job of emphasizing that aspect today.” – Dennis Cook, Billings, MT
“Fantastic presentation. We have been working on Vision and Mission statements for our team. We are going to switch to Maura’s system of Core Values. It just is simpler, more direct, and the concept really works for our team.” – Sherry Y., Laurel, MD
“Excellent presentation, dynamic speaker, entertaining and informative! I would highly recommend Maura as a keynote speaker!” – Deborah I., Ocean City, NJ
“Maura was a speaker at this year’s Triple Play in Atlantic City and she really hit it out the park. I was able to take home many nuggets and apply to my business and take action. Seasoned and New Agents, it is a must to attend Maura’s presentation.” – Dee J., Mount Laurel, NJ
“Maura is highly knowledgeable in the real estate industry and has a very strong teaching background which proves her high standards of ethics and educating others.” – Christina S., Allentown, PA
“As a new agent, Maura’s tips and info were very easy to follow and employ in my business.” – Rose M., Maytown, PA
“Maura’s presentation on ‘Running Your Business in a Low Inventory Market’ was excellent. Maura presented the material in a very professional and fun way and she kept the audience engaged throughout the session. Maura’s experiences used in developing an outstanding strategy on inventory generation and how to market yourself will be beneficial to all who attended.” – Alex D., Brigantine, NJ
“I’m super pumped and inspired! Can’t wait to implement couple new items! Maura is awesome!” – Andi S., Ventnor, NJ
“I loved Maura’s personality and presentation. Her attention to detail and customer focus is awesome and I hope to use some of her great ideas!” – Kristin P., White Plains, NY
“Maura spoke from the heart and every way she explained may not seem like it works but it certainly does. Be sure to remain coachable during your career, Maura is one of those treats during your journey.” – Javier N., Philadelphia, PA
“A pure eye-opener. I am new to the business and I learned more in the 2-hour presentation with you than I have in the past 6 months with my mentors. I will 100% be using your presentation as a reference for my 2019 business plan!” – Karissa O., Middletown, NY
“This was my first experience with Maura Neill, but I hope it will not be my last. I’ve taken many similar courses, and this was one the best. Maura is excellent, and her experience in real estate made the seminar material easy to understand. I highly recommend Maura Neill, both for new and seasoned practitioners.” – Richard W., Villas, NJ
“I really liked your energetic and informative presentation at Triple Play in AC this year. A couple of key takeaways for me were the need to track your business so you can find out the lead source that’s most valuable and to make my biography on my website less about real estate and more about me. Thank you from your friendly neighborhood husband, father, chef, fisherman, classic car aficionado who also happens to love matching people with properties.” – William K., Bronx, NY
“Maura was very interesting and really understands the market. She gave a lot of tips on how to build your business.” – Michelle S., Quakertown, PA
“Amazing!!!!!!!!!” – Kelly C., Langhorne, PA
“Very entertaining and I definitely walked away with some immediately implementable ideas!” – Karen C., Medford, NJ
“Maura Neill’s presentation on Storytelling at CRS Sellabration was a real wake-up call for me. She repeatedly illustrated the power of story by showing how an effective presentation can be not only a winning sales tool and also a huge point of difference between my team and our competition. And her challenge to the audience to up its game to the level of our dreaded competitor Zillow and their great use of story will, I believe, make the CRS’s who heard her message far more successful practitioners.” – Sandra Nickel, REALTOR®, Montgomery, AL
“Not a single head — no one was looking at their phones. All eyes were directed forward paying close attention as Maura took the crowd on a journey. The session was on storytelling, and from the first word, the adventure began. Embodying her topic, Maura painted a picture with her presentation, so when it ended, it was almost too soon because it left the audience wanting more. I will be looking for opportunities to attend her next engagement so I can hear the rest of her story and learn to tell my own. Highly recommend is an understatement!” – Michele Bailey, REALTOR®, CRS, Watersound, FL
“I had the pleasure of hearing Maura Neill speak at Sell-a-bration in Las Vegas. I was intrigued that CRS rolled out a new Ted Talks series and Maura was one of the presenters. This wasn’t the first time I’ve heard her speak and each time she’s able to grab the audience’s attention and deliver her message in a clear and concise manner. What I appreciate most is that she gives clear and tangible ideas that the audience can take away and immediately use to improve their businesses and lives. I highly recommend Maura for keynote events and look forward to hearing her speak again soon.” – Koki Adasi, REALTOR®, CRS, Washington, D.C.
“Maura is an awesome speaker. Great useable ideas and good stories. She is genuine and passionate. I highly recommend her!” – Bob Clark, Minnesota REALTORS®
“We had Maura as our presenter to kick off our first Board of Directors meeting for 2021. Even in the virtual/Zoom environment that we currently reside, Maura’s presentation was relevant and engaging, and the 90 minutes flew by! Our entire board had high praise for Maura’s presentation, and I can’t think of a better way for us to kick off our 2021… thank you, Maura!” – Jason Miller, 2021 President-elect, Minnesota REALTORS®
“Thank you so much for a great presentation this morning! The immediate feedback from the attendees was that it was a great way to kick off the year! They loved the way you presented these ideas and concepts!” – Carrie Andersen, Senior Vice President, Member Services, Minnesota REALTORS®
“Thank you so much for being part of New Jersey Realtors®’ first-ever virtual EDUCADE event last week. Your ‘Running Your Business in a Low Inventory Market’ course is always full of valuable information but never has been timelier or more relevant. We wish all our members could attend but were thrilled to have 696 join and stay engaged the entire two hours. We’ve gotten nothing but fantastic comments about your session.” – Maureen Murphy, CMP, CSEP, Vice President of Professional Development, New Jersey REALTORS®
“I have been hearing such wonderful feedback from the attendees! Maura was amazing and everyone had wonderful things to say about her classes and presentation. I can’t thank you, Marc, Maura and Travis enough for helping us provide such a top-notch event!” – O’Hara Keszler, Professional Development Director, Memphis Area Association of REALTORS®
“THANK YOU for sharing your insights with our new leaders today. Your messaging was impactful and relatable. Your session was the talk of our group dinner – many takeaways. Collect before connect, social culture, give the gift of your attention, do a joy-filled activity each day — that’s what they remembered. Thank you for helping to make our day a big success!” – Suzanne Guild, Maine Association of REALTORS®
“Maura inspired attendees at our Achieve Conference and Leadership Academy with two unique sessions. Attendees raved about her engaging, relevant content! She knows this business and empathizes with the challenges REALTORS® regularly face. Hiring her is definitely the right call!” – Becky Francoeur, Events Manager Michigan REALTORS®
“Everyone L.O.V.E.D. her!!! Awesome feedback and member engagement was fantastic!” – Emy Saavedra, Member Services Director, Greater Albuquerque Association of REALTORS®
“Maura was fantastic – her delivery and knowledge is excellent! She’s relatable, entertaining, and has such a good grasp of what our members are facing and what they need to hear. As a meeting planner, it’s a dream to work with you, Maura, and your team. Everything worked out wonderfully, thank you so much Lisa!” – Mary Pilaar, New Jersey REALTORS®
Comments from the Texas REALTORS® Conference, September 3, 2015:
“Great presentation. Very professional.”
“Great presentation! Clear, concise, and definitely inspiring.”
“Very satisfying because it the material applies to more than just real estate. This class could be useful in various industries.”
“Great class and presentation. I plan to use this excellent information.”
“The energy that Maura brought to the class was incredible. The presentation with references to her own experiences really pulled the class in. Wow, did she deliver! The fundamentals in business don’t vary, but Maura had the ability to break down those core fundamentals and inspire us to elevate business to a higher level. Thank you for bringing her in to teach.”
“The content of Maura’s material was very good. Lots of info.”
“Maura was phenomenal. We absolutely loved having her at The Summit. Here are a few comments from our member survey:
- “Awesome!! I really like that she is a REALTOR® and she had basic info that could help out anyone, no matter where they are in their career.”
- “Engaging speaker good material. Good to look at other industries for ways to improve your game.”
- “Love her as a speaker. Talked so that I could follow her and understand what she was saying.”
- “Very nice presentation. Good and informative information. Would like to know about team building from someone like her!”
- “Great points and takeaways, excellent speaker and topic!!!”
Watch Maura in Action
Some of Maura Neill’s Past Clients
Maura brings her real estate experience and creativity to her speaking and training. Instantly engaging, her students are riveted to her presentation. She delivers instant takeaways which real estate professional so desperately need when they attend training on technology. Maura brings great value to any event you hire her for.
Amy Chorew
VP of Platform Development
Better Homes and Gardens® Real Estate
Maura was an amazing speaker. She came to Washington State for our Tech Symposium and rocked it! I am an education junkie and pretty high tech so for her to entertain me for an hour and teach me some new tricks was amazing. I highly recommend Maura!”
– Kitty Wallace
Cle Elum, Washington
