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Critical Rules, Reforms, and New Realities™ - Chandra Hall

Make sure you are up to date with the latest market dynamics. Learn how to relay the expertise you provide to help your buyers and sellers successfully navigate the complexities of a real estate transaction. Discover easy-to-implement systems that will ensure you are providing your clients with the highest level of skill and service. From financing rules and regulations to low inventory and competitive market dynamics; empower yourself and your consumer by using dialogue, clear direction, and an ability to know and show how you are the real estate professional in this ever-changing market. 1-3 hours

Curating a Fantastic Team Culture - The BOOM Team

VIEW TRAILER Is yours the “It Team” to be on? Team culture could quite possibly be the number one key to recruiting and’s yours? How can you create a memorable team culture to aid in high level recruiting and retention? Let’s talk about how to attract and keep the right people to make your business fun and profitable. The BOOM Team brings applicable examples and helps breakdown how to build a Team right! 1 hour; Broker/Manager Version Available

Customer Before Company: Revolutionize Your Real Estate Business the Nordstrom Way - Maura Neill

VIEW TRAILER The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung from the ceiling that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. As an agent, Nordstrom’s business philosophies can help you craft your own unique customer service proposition. By taking a page out of the Nordstrom book, from practical translation of the Nordstrom way into customer relationships, to incorporating the Nordstrom beliefs into our personal values system, we can revolutionize our businesses and our industry. 1-3 hours

Dancing With the One That Brought You: Keeping in Touch With Your Sphere - Ashton Gustafson

Ashton built his business online with buyers but now has a steady stream of listings he handles each year. In 2013, Ashton personally took over 110 listings with the majority of them coming from repeat customers or customer referrals. Ashton will discuss the tactics he uses to keep in communication with his sphere of influence and will explain how you can preserve the vital relationships you need for your business. 45 minutes-1 hour

Data Security in a Virtual Environment - Trista Curzydlo

"Agile, flexible, adaptable." 2020 proved to be a year in which these words were used to describe real estate professionals. As the nation reacted to a worldwide pandemic, real estate agents responded to state and local orders that changed how real estate transactions are handled, including the use of technologies and tools that enable agents to work remotely and limit contact with others. Unfortunately, not all these tools and technologies protect the data entrusted to real estate professionals. This session reviews best practices for data security and assesses the safety features of some of today’s most popular apps and platforms.

After Attending This Session You’ll Be Able To:

  • Describe at least 3 techniques to reduce risk involving the use of a personal computer or laptop
  • Explain how phishing, spear phishing and social engineering schemes obtain sensitive information and how you can avoid these schemes
  • Describe systems to reduce risks associated with using video and electronic communications.
  • List at least 3 ways to work more securely on-line
  • Explain the importance of proper disposal of electronic devices to protect the personally identifiable information

1-2 hours

Dealing with the Deal Killers: How to Handle the People Who Can Kill Your Deals - Josh Cadillac

VIEW TRAILER It's Time to Close More & Lose Less  Deals die in many ways that are not your fault. In this session, you will look at potential Deal Killing issues with titles, appraisals, inspections, mortgages and even other agents. You will learn the tools to minimize the number of deals lost due to an outside influence. You will understand how to resuscitate and ultimately close deals that would otherwise die. The immediate result is healthier deals and happier customers. 2-4 hours

Digital Door-Knocking - Chris Abazis

Unlock the power of social media for targeted lead generation with this cutting-edge course. Delve into tactical strategies designed to maximize your online presence, purposefully connecting with potential clients and boosting your sales pipeline. Learn to expertly "knock" on the digital doors of prospects, combining the traditional door-to-door approach with modern technology to revolutionize your outreach efforts. 1-4 hours

Dirt, Bricks and Lies: Land, Construction and Common Misconceptions - Melanie McLane

What goes into real estate? Dirt, bricks and other building materials, all placed on a site. What are the truths and myths about real estate? In this course, we’ll explore how to value land and buildings using appropriate techniques for both, with particular emphasis on developing a cost approach. We’ll review construction techniques and red flags, as well as identify sources of physical, functional and economic depreciation. Finally, we’ll explore some of the myths about real estate and real estate valuation. 3-7 hours

Distressed Properties: Foreclosures, Estates, Divorces, Short Sales & Pre-Estate Sales - Josh Cadillac

VIEW TRAILER Distressed sales are never easy.: someone or something is usually in distress. In this session, you'll learn how to work these deals without YOU becoming the one in distress. While the volume of distressed sales tends to rise and fall with the market, they never really go away. These properties aren't just foreclosures and short sales. They can be the result of divorces, estates, or other situations. Learn skills to make your deal more likely to close-and you are less likely to need medication.1-4 hours

Economics and Real Estate - Melanie McLane

What’s the Fed got to do with it? Lots! Economic forces impact real estate in many ways. We’ll discuss the history of economic trends and housing in the United States and give students the tools necessary to look at economic trends in order to be prepared for their effect on the housing market. This course is designed to help appraisers put economic trends in perspective within their market. 2–4 hours

Economy 360: Interpreting Today’s Economic Factors - Pam Ermen

Today's changing market has successful REALTORS developing new skillsets, including a mastery of their marketplace’s economic factors and indicators. Consumers experience information overload along with the media’s overlaying of national factors on local markets. Researching and delivering relevant, dependable market data can be the difference between a listing sitting or selling … or a buyer making a move. Discover the Top 6 Economic Factors affecting your marketplace and current online resources-then how to use this in buyer and seller presentations.

Takeaways Include:

  • Identify the Top 6 Economic indicators defining the present market’s performance and direction and how these factors impact today’s buying and selling decisions.
  • List easily accessible free online resources that provide relevant and valuable market data.
  • Describe the difference between a “market in transition” and a “market in retraction” and how specific strategies apply to each.

1-3 hours

Effective Strategies for Working With Members - Maura Neill

For Association/Board Staff Working with members is a necessary part of every association staff member's role: from assisting with committee meetings to writing meeting agendas and minutes to planning and running events of all shapes and sizes. We will discuss member expectations (and how to manage them), the importance of detailed job descriptions and roles, and how to manage relationships, as well as strategies for how to handle things when they are stressful or negative. Working for a REALTOR® Association can be a rewarding and exciting job and — as with any career — having specific tools at your disposal is crucial. 1 hour

Emotional Intelligence and Difficult Questions: The Keys to Greater Success and Happiness - Maura Neill

Understanding the needs and motivations of others improves our ability to communicate, negotiate and serve our clients' needs. Individuals who demonstrate a higher level of emotional intelligence (EQ) are able to navigate difficult conversations and ask the necessary questions to be better in business, in their personal life and lead calmer, less stressful lives. This session will explore the psychology of perception versus reality and how reflective listening, humble inquiry, body language and social cues can direct conversations and impact relationship building. You will discover the questions you should be asking in a variety of scenarios, as well as how to improve your EQ, communication skills and become a more well-rounded real estate professional. 3 hours

Enjoy Real Estate Again! 8 Tips to Overcoming Burnout - Monica Neubauer

KEYNOTE or SESSION Recent years and hectic markets have worn us out!  While congratulations are due for persevering for your family and clients, continuing to exist in an exhausted, spent state just isn’t sustainable! Monica will give you 8 (or more) real tips for dealing with the brain fog, stress, and exhaustion trying to take you under.

You’ll get action steps to help you:

  • Find a healthy way through the mental and emotional space you are in
  • Cultivate a physical atmosphere that encourages peace
  • Take steps to get back into a community of friends and colleagues

45-60 minutes; Workshop Available

Enneagram 101: An Introduction to the Enneagram for Your Life and Business - Ashton Gustafson

The Enneagram is a personality profile tool that has become very popular recently. In this session, Ashton will give a brief introduction to the Enneagram and provide some key takeaways on how to improve communications and expectations with your customer base. 45 minutes-1 hour

Estimate, Adjust and Defend - Melanie McLane

This course for appraisers covers how appraisers should estimate adjustments, make adjustments and defend those adjustments. As appraisers, we know our reports are scrutinized by underwriters, lenders, clients, borrowers, real estate licensees and others. Especially during the past two years, appraisers have been second-guessed about values, asked for reconsiderations of value and challenged. Our goal as appraisers is to produce credible results in accordance with USPAP, follow the guidelines of our clients (often Fannie Mae/Freddie Mac) and in short, produce a quality appraisal report that is as bullet-proof as possible. 1-3 hours

Ethical Behavior in a Wired World - Melanie McLane

VIEW TESTIMONIAL Most agents today are involved in social media. They’re on Facebook and LinkedIn; they are tweeting and blogging—but are they doing it in an ethical manner? Social media is a great way to market...and a great way to destroy your reputation. Ethical Behavior in a Wired World explains to agents how to use social media in a professional and ethical way. This session was written to meet the NAR mandate. 1-3 hours

Everything Old is New Again: Fair Housing, Anti-Trust & the Data Deluge - Trista Curzydlo

In 2019, over 5 billion records were exposed through data breaches. If you’ve been the victim of a data breach, you know how damaging even one record being exposed can be. This course examines the real estate professional’s role in protecting their client’s data and respecting the data leveraged by social and digital media. How collected data is handled in terms of fair housing will affect everyone moving forward–from large platforms such as Facebook to the individual agent trying to reach “target” markets. Also up for examination are real estate professionals’ postings on public platforms that violate 100+ year old anti-trust laws. How these old laws resurface and apply with a digital medium directly impacts how brokers must mange their brokerages. 1 hour

Everything You Need to Know About Cyber Liability Insurance - Craig Grant

Most real estate professionals believe that if they are ever the victim of a digital crime such as being hacked and suffer a data breach or held for ransom, or have a client fall for a wire transfer scam that their Errors and Omission (E&O) or General Liability (GL) insurance will cover them. What if I told you that they won’t help you at all in the digital/cyber world? In this session, you will learn what Cyber Liability (CL) insurance is, why you need it, how to pick the right policy, and more. 1-2 hours

Exclusively By Referral: The PROgram - Ed Hatch

This program is unlike any other program you have attended. It is not a listen and learn program, it is a listen and do program. It includes not only the 5 Basic Principles for creating a successful repeat and referral business, but also includes a step-by-step, month-by-month implementation of those principles in the form of specific strategies, techniques, and dialogues. This is a self-administered “coaching program” that will guide you to a more Focused, Proactive, Purposeful, Enjoyable, and Successful referral business.
3 hours–full day

Expression ... Impression ... Result. - Jackie Leavenworth

Only Available Virtually 93% of our negotiating power is lost in e-communication. Negotiation begins with communication. True connection is lacking greatly lacking in our world. This lively, pointed and relevant session creates self-awareness about our communication choices and how those choices impact results for us and our clients. Seasoned vets to Millennials describe this session as funny, real, inspiring, motivating and an eye-opener. 45 minutes-1.5 hours

EXTRAordinary Client Service: BEYOND the Transaction - Ed Hatch

Abandoned…is how clients describe how they feel after the conclusion of a transaction. It is also the number one reason why at settlement almost 80% say they would use their agent again but only about 12% do! If you are committed to a long-term career, it is time to stop thinking Transaction and begin focusing on Relationship! 1–1.5 hours

EXTRAordinary Client Service: DURING the Transaction - Ed Hatch

98% customer satisfaction...So What?!  Satisfaction is not the target...Loyalty is! If you are about to commit or recommit your time, money, and energy to an effective customer service package strategy, this session has been designed for you! We will create an effective step-by-step strategy focused on creating raving, referring fans with proactive elements to exceed their wildest expectations – a complete package focused on turning every ordinary situation into an EXTRAordinary experience. 1–1.5 hours

Facebook & Instagram for Real Estate - Craig Grant

Facebook is the largest social networking site in the world and it has tons of potential for REALTORS® to make connections and generate business with potential clients. This course will teach you why Facebook is vital for REALTORS®, the ins and outs of how to set up and run your custom Business Page, separate your personal and business lives, get Likes, leverage Facebook advertising and much more! 1-3 hours

Facebook for Real Estate: Making Money on Facebook - Craig Grant

Facebook is the largest Social Networking site in the world & it has tons of potential for REALTORS® to make connections & generate business with potential clients. This course will teach you why Facebook is vital for REALTORS®, the ins & outs of how to set up and run your custom Business Page, separate your Personal & Business lives, get Likes, leverage Facebook Advertising & much more! 1-3 hours

Fair Housing & Negotiations: How to Counsel Clients - Michael Walker

This focused training covers the history, protected classes, variations, and regulation of the fair housing laws impacting your business. We'll specifically examine numerous implications for the negotiation process in a variety of common situations: showing property, financial proof, price analysis, exclusive agreements, etc. You'll not only get a better understanding of the federal, state and municipal level protected classes, but a chance to discuss and consider several real-life case studies and applicable standards of practice. 3 hours

Fair Housing for the Property Manager - Marc Cunningham

Complying with fair housing isn't just a good business practice; it's the law. Fair housing starts with the federal Fair Housing Act and continues through state and local regulations. This course isn't just a fair housing overview, it will educate property managers on what they should and should not be doing in their day-to-day business operations. We'll keep it practical and address current fair housing hot topics in the property management world such as how to handle service animal requests. 2-3 hours

Fair Housing in a Diverse World - Melanie McLane

This course covers the real-life dilemmas agents find themselves in, with respect to diversity among buyers and sellers and the requirements of Fair Housing. We will review national, state and if applicable, local Fair Housing laws, as well as the changes to Article 10 in the REALTOR® Code of Ethics. We will discuss the necessity of agents providing equal access to all clients, as well as respecting the diversity of clients. 2-4 hours

Fair Housing Made Relevant - Monica Neubauer

VIEW SAMPLE An increasingly diverse population in the United States means that we can have and do more business when we help everyone. This engaging program helps agents understand more broadly where the problems exist to increase awareness and how to practically help more people with better systems. The takeaways are relevant and specific in order to help agents take proactive steps to ensure housing stays fair for everyone. 3 hours

Her presentations were great. One of the best fair housing classes I’ve sat in." – Desirae Lindquist, Director of Operations, Gallatin Association of REALTORS®

Financials for Agents: Setting Up Your Financials and Improving Tax Deductions - Monica Neubauer

Are your finances in order? Do you have a separate checking account for your business? Are you paying your taxes quarterly? This session will give you important tips for organizing your finances so you always have the money in your business account to pay the costs that come with owning a business. Find out how to set up your accounts for easy accounting and tax reporting. Understand why successful business owners who have separate accounts and watch their tax deductions and payments always “know their numbers.” 3-4 hours

Financing and Closing the Real Estate Transaction - Melanie McLane

We will cover the basics of financial qualification, lender ratios, the three C’s of credit, how amortization works and the basic financial skills needed by a real estate licensee. We will also discuss lenders’ requirements for various loan programs, how lenders are valuing properties for mortgages and how to shepherd a sale to a successful closing. Please bring a financial calculator that can calculate mortgages and outstanding balances or download a smartphone app that does so. 3.5 hours

Finding Unlisted Inventory in a Fast Moving Market - Pam Ermen

Many national markets are experiencing decreasing inventory and increasing demand, creating multiple offer negotiations or frustration for buyers who miss homes that sell quickly! In addition, today’s connected consumer is often finding homes faster than their agents by employing sources other than the MLS. Agents who use creative strategies to find “unlisted” inventory can create a high level of value in the buyer’s eye and a USP that sets them apart from their competitors! 1-3 hours

After being presented for the National Association of REALTORS® Annual Conference, this session was featured in an article by the Boston Globe.

Freedom Flexibility Formula™ - Chandra Hall

Learn the power of planning and prioritizing to create more profit in your business and sanity in your life! 45 minutes-1 hour

FSBOs ... Playing the Odds - Pam Ermen

VIEW TRAILER Per NAR, only 8% of all nationwide sales are the result of a successful FSBO transaction. If you’re thinking about working the FSBO market, the odds are in your favor! Learn two successful scripts to build rapport with sellers, secure an appointment to see their home, and share a masterful listing presentation! Discover how to convert their discussion about your commission to a conversation about their net. Join us for this session and be prepared to take more listings! 1-3 hours

Fun and Games! - Melanie McLane

Instructor Development Workshop This fast-paced course reviews how to engage students from beginning to end, touching on techniques that will engage all four types of adult learners. We design ice-breakers, games, polling, case studies and other techniques within the classroom. 1-3 hours

Funtentional Living! Take Control to Live the Life You Choose - Monica Neubauer

KEYNOTE  Do you feel life is happening too fast and it is mostly out of your control? Or have you established a mindset that celebrates your decisions and fills your life with laughter and a sense of well-being? Ultimately, it is about the choices you make in how you react to circumstances or other people. Join Monica Neubauer as she shows you the cost of decision-making and how it relates to creating a successful life and business strategy. You will learn how to live your life with intention by evaluating options and resources and then applying decisions with gusto. Take control of your life with reflection, decisiveness, and fun. And live life Funtentionally! 1 hour; Workshop Version Available: Maximizing Your Choice Funnel

Generate More Buyers and Sellers with Virtual Seminars - Ifoma Pierre

Increase your listings and sales by educating and connecting with prospective clients in a virtual seminar. Get face-to-face with prospects — 10, 20, 50 at a time — in a virtual space that’s less prep for you and less intimidating for them. Pierre has generated 2,000+ buyers and sellers and closed hundreds of contracts with his method. He’ll unpack his findings and give you an easy, step-by-step process to get in front of ready-to-transact clients virtually.

Key Takeaways:

  • Apply an exact blueprint for how to host a virtual real estate seminar
  • Discover the right tools and ads to guarantee 50+ local home buyers and sellers attend each virtual event
  • Find out where to go to find buyers and sellers who are ready to buy and sell right now

1-2 hours

Get Fearless! Understand Todays Market to Win Clients for Life - Josh Cadillac

VIEW TRAILER Your ability to speak about current market conditions is critical to building credibility and developing long-term, loyal customers. In this session, we address the market as it stands today. We'll discuss inflation's effect on the market and what that means for home buyers and investors. We'll examine how real estate's tremendous strength as a hedge against inflation and wealth builder works in today's market. You’ll walk away being able to explain to your clients in dollars and cents terms how real estate can protect them and their hard earned money. 1-3 hours

Just wanted you to know that was the Best CE Class that I have ever taken.” - Dan Henderson Jr., Charleston Trident Association of REALTORS® 2023 President.

Get More Done Online in Half the Time: Become a Real Estate Internet Whiz - Craig Grant

This course explores how the computer and the Internet have revolutionized the real estate industry and how today’s real estate professional can properly use it in their daily lives to be more efficient, better serve consumers, gain and retain business, plus address legal, risk management, and online safety concerns. This class is intended to help any professional, no matter what their tech knowledge or skill level, learn how to properly utilize and leverage the Internet in a fast-paced, yet fun & easy to follow environment. 1-4 hours

Get the Hack Out of Here! Cybersecurity for Real Estate - Craig Grant

With the proliferation of wire transfer fraud, listing scams, and other digital schemes, the real estate industry has been a major target for hackers and fraudsters. They realize real estate professionals are involved in large transactions and gather valuable information--often without the training or resources to do so securely. In this session, you'll find out how to assess your cybersecurity weaknesses, implement easy low tech solutions, and navigate several laws and NAR policies. Ensure your safety in this perilous digital world! Alternate Title: Cybersecurity: Protect Your Business from Digital and Legal Threats 1-8 hours

Get Underwhelmed! Step-by-Step Strategies for a Successful Day™ - Chandra Hall

KEYNOTE “I’m so underwhelmed today!”  Don’t you wish that sounded more like you? Success requires the ability to rise above the day-to-day distractions which try to derail our progress: a ringing phone, a last-minute meeting, computer can add to this list. Chandra Hall offers strategies to create meaningful, vision-connected goals and provides the steps to achieve them. Learn how to shift your mindset when annoyances try to pull you away from your action plan. Leverage your strength of purpose and build a strategy to success, one step at a time. 45 minutes-1 hour

Get Write to Action - Michael Walker

Find out how to improve your digital and written communication in real estate negotiation environments. We'll look at human communication and the inefficiencies we face when using digital communication mediums like text, email and instant messenger. We break down how to improve our digital communication behavior through the improvement of communication style, structure, principles, and relationship building skillsets. 1-2 hours

Get Your Geek On: What You Don’t Know Can Hurt You - Trista Curzydlo

Today’s consumers and practitioners expect relevant information to be provided to them with a click of a button or a swipe of their finger. As the practice of real estate becomes a more digital experience, it’s important that practitioners understand and manage the risks. Think only huge companies are at risk of a data breach? Think again. Security experts estimate that 70% of data breaches occur in companies with fewer than 100 employees. Cloud computing and cloud storage, e-mail, mobile devices, and social media all make your real estate business more efficient, but they also can create havoc if not used and protected properly. This course also addresses your increased potential as a real estate professional to run afoul of intellectual property laws and how you can develop risk reduction techniques regardless of tech savvy. 3-4 hours

Getting the Seller’s Attention! Multiple Offer Strategies for Buyers - Monica Neubauer

Your buyer offered on three houses, was not given a chance to counter, and is exhausted from going through this repeatedly. How can you put together a competitive package that will give your buyer the best chance to purchase the house they want? There is a system for that! Get a list of actionable items to strengthen your buyer's offer, grab the seller’s attention, and make your offer the only one the seller wants to convert to a contract. 1 hour

Getting to Yes—Negotiating on Behalf of Your Client - Melanie McLane

Learn how to successfully negotiate on behalf of your client, without violating fiduciary duties. The goal of every negotiation is win/win; agents need to consult with their clients to determine the client’s goal and then structure a negotiating strategy that will help them reach it. Agents tend to focus on price; negotiations are about price, terms and conditions. Part of a negotiation includes carefully reading the contract as presented and determining, with the client, what is acceptable and what needs to be negotiated. 1-3 hours

Go Forth & Sin No More: the Code of Ethics - Trista Curzydlo

Designed to meet the NAR Code of Ethics training requirements, this course is Ethics as only Trista can teach it. Examining how the NAR Code of Ethics intersects with state and federal law, this course provides a new perspective on the Code and risk management in the practice of real estate. Providing adequate time for class participation and discussion, this course asks “what would you do?” and applies the answers to current case studies and examples. 3-4 hours

Trista was GREAT! She had me rolling, and I could tell from our members, they really enjoyed her!” – Allison Woodham, RCE, Education Director, Baldwin REALTORS®

Goals, Time Blocking and Self Care - Bobbi Howe

Without a little guidance, real estate can seem overwhelming. So overwhelming that over 80% of all new real estate licensees exit the industry within their first two years. This session will help you with three specific things that tend to overwhelm real estate agents the most – goal setting, time blocking and mindset management. You’ll learn how to discover the big why, set goals, time block to achieve those goals and fortify your mindset while achieving the goals. Alternate Title: Self-Care & Goals to Protect Your Self-Worth; 1.5-4 hours

Bobbi was one of the best presenters I have ever heard! Her class, ‘Goals, Time Blocking and Self Care,’ should be required for every new agent … her experience and the recommendations she offered were priceless for anyone in the business and particularly for new agents.” – Bozeman, Montana Attendee

Going WAY BEYOND for Your Homebuyers and Home Builders - Steve Kodad

Become the agent who thinks of everything when helping a client find their perfect home. Make sure the macro and micro are taken into account, and you will not only have extremely pleased clients, but they will be praising you throughout their circle of friends and on social media. Feng Shui is a very powerful philosophy. Steve Kodad supplies a common sense checklist to follow that gives an agent an uncomplicated path to supply a “perfect home” for their buyers. 1.5 hours

Gradually You Build, Suddenly You Have a Business - Ashton Gustafson

VIEW TRAILER In this session, Ashton will offer simple steps towards building a business that attracts clientele rather than chases them. With simple tips for lead generation, database management, and marketing, this session will lead agents towards more sustainability, predictability, and profitability in their business. 45 minutes-1 hour

Great Questions and Difficult Conversations - Maura Neill

Understanding our clients’ needs and motivations improves our ability to negotiate and serve them. Asking the right questions the right way and being comfortable with difficult conversations makes you a better business professional and calmer in your relationships. Discover the questions you should be asking--with buyers, with sellers and with investors in multiple offer scenarios and more! Find out how reflective listening, humble inquiry, body language and social cues can direct conversations. 1-2 hours

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