Working with members is a necessary part of every association staff member's role: from assisting with committee meetings to writing meeting agendas and minutes to planning and running events of all shapes and sizes. We will discuss member expectations (and how to manage them), the importance of detailed job descriptions and roles, and how to manage relationships, as well as strategies for how to handle things when they are stressful or negative. Working for a REALTOR® Association can be a rewarding and exciting job and — as with any career — having specific tools at your disposal is crucial. 1 hour

Abhi has emceed events such as Think Realty Global Conference in San Francisco and the Best & Brightest Conference. His radio host work makes him an excellent moderator for your panel as well! VIEW SAMPLE

Understanding the needs and motivations of others improves our ability to communicate, negotiate and serve our clients' needs. Individuals who demonstrate a higher level of emotional intelligence (EQ) are able to navigate difficult conversations and ask the necessary questions to be better in business, in their personal life and lead calmer, less stressful lives. This session will explore the psychology of perception versus reality and how reflective listening, humble inquiry, body language and social cues can direct conversations and impact relationship building. You will discover the questions you should be asking in a variety of scenarios, as well as how to improve your EQ, communication skills and become a more well-rounded real estate professional. 3 hours

The Enneagram is a personality profile tool that has become very popular recently. In this session, Ashton will give a brief introduction to the Enneagram and provide some key takeaways on how to improve communications and expectations with your customer base. 45 minutes-1 hour

This course for appraisers covers how appraisers should estimate adjustments, make adjustments and defend those adjustments. As appraisers, we know our reports are scrutinized by underwriters, lenders, clients, borrowers, real estate licensees and others. Especially during the past two years, appraisers have been second-guessed about values, asked for reconsiderations of value and challenged. Our goal as appraisers is to produce credible results in accordance with USPAP, follow the guidelines of our clients (often Fannie Mae/Freddie Mac) and in short, produce a quality appraisal report that is as bullet-proof as possible. 1-3 hours

VIEW TESTIMONIAL Most agents today are involved in social media. They’re on Facebook and LinkedIn; they are tweeting and blogging—but are they doing it in an ethical manner? Social media is a great way to market...and a great way to destroy your reputation. Ethical Behavior in a Wired World explains to agents how to use social media in a professional and ethical way. This session was written to meet the NAR mandate. 1-3 hours

VIEW TRAILER Tired of the same old ethics course? We take a fresh look, examining what doing the right thing for the right reason means. It's not just about abiding mandatory ethics, but about self-imposing standards reflective of who you are and the business you conduct. This session will help you build a business you can be proud of and promote the type of community where ethical businesses thrive. We'll uncover the 'why' of the rules to understand how they can make your life and career better. 3 hours; this session was written to meet the NAR mandate

In 2019, over 5 billion records were exposed through data breaches. If you’ve been the victim of a data breach, you know how damaging even one record being exposed can be. This course examines the real estate professional’s role in protecting their client’s data and respecting the data leveraged by social and digital media. How collected data is handled in terms of fair housing will affect everyone moving forward–from large platforms such as Facebook to the individual agent trying to reach “target” markets. Also up for examination are real estate professionals’ postings on public platforms that violate 100+ year old anti-trust laws. How these old laws resurface and apply with a digital medium directly impacts how brokers must mange their brokerages. 1 hour

Most real estate professionals believe that if they are ever the victim of a digital crime such as being hacked and suffer a data breach or held for ransom, or have a client fall for a wire transfer scam that their Errors and Omission (E&O) or General Liability (GL) insurance will cover them. What if I told you that they won’t help you at all in the digital/cyber world? In this session, you will learn what Cyber Liability (CL) insurance is, why you need it, how to pick the right policy, and more.
Key Takeaways:
• Relate how the real estate industry has become a target for hackers and fraudulent digital schemes
• Identify what Cyber Liability insurance is and why it has become so necessary in the real estate industry
• List steps you take in selecting the best Cyber Liability insurance policy
1-2 hours

This Workshop Covers:

• Getting Started. How to overcome the fear of being behind the camera
• Preparation. How the pros prepare for a video shoot, research, scripting, rehearsing
• Hands-On Video Shoot. We’ll set up a mini portable studio and shoot a video live so people can experience how it’s done
• Editing. Explore the possibilities for video editing: DIY vs. outsourcing
• Publishing & Promoting. What are the options and what’s best for real estate professionals

1+ hour

This program is unlike any other program you have attended. It is not a listen and learn program, it is a listen and do program. It includes not only the 5 Basic Principles for creating a successful repeat and referral business, but also includes a step-by-step, month-by-month implementation of those principles in the form of specific strategies, techniques, and dialogues. This is a self-administered “coaching program” that will guide you to a more Focused, Proactive, Purposeful, Enjoyable, and Successful referral business.
3 hours–full day

Only Available Virtually 93% of our negotiating power is lost in e-communication. Negotiation begins with communication. True connection is lacking greatly lacking in our world. This lively, pointed and relevant session creates self-awareness about our communication choices and how those choices impact results for us and our clients. Seasoned vets to Millennials describe this session as funny, real, inspiring, motivating and an eye-opener. 45 minutes-1.5 hours

98% customer satisfaction...So What?!  Satisfaction is not the target...Loyalty is! If you are about to commit or recommit your time, money, and energy to an effective customer service package strategy, this session has been designed for you! We will create an effective step-by-step strategy focused on creating raving, referring fans with proactive elements to exceed their wildest expectations – a complete package focused on turning every ordinary situation into an EXTRAordinary experience. 1–1.5 hours

Facebook is the largest social networking site in the world and it has tons of potential for REALTORS® to make connections & generate business with potential clients. This course will teach you why Facebook is vital for REALTORS®, the ins & outs of how to set up and run your custom Business Page, separate your Personal & Business lives, get Likes, leverage Facebook Advertising & much more!
Key Takeaways:
• Relate the explosive growth of Facebook and why it is so important to businesses & REALTORS®
• Identify how to set up and run an effective business page & separate your personal & business lives
• Identify your strategy on Facebook and develop a time management schedule to implement it after the class
1-3 hours

Complying with fair housing isn't just a good business practice; it's the law. Fair housing starts with the federal Fair Housing Act and continues through state and local regulations. This course isn't just a fair housing overview, it will educate property managers on what they should and should not be doing in their day-to-day business operations. We'll keep it practical and address current fair housing hot topics in the property management world such as how to handle service animal requests. 2-3 hours

This course covers the real-life dilemmas agents find themselves in, with respect to diversity among buyers and sellers and the requirements of Fair Housing. We will review national, state and if applicable, local Fair Housing laws, as well as the changes to Article 10 in the REALTOR® Code of Ethics. We will discuss the necessity of agents providing equal access to all clients, as well as respecting the diversity of clients. 2-4 hours

VIEW SAMPLE An increasingly diverse population in the United States means that we can have and do more business when we help everyone. This engaging program helps agents understand more broadly where the problems exist to increase awareness and how to practically help more people with better systems. The takeaways are relevant and specific in order to help agents take proactive steps to ensure housing stays fair for everyone. 3 hours

Her presentations were great. One of the best fair housing classes I’ve sat in." – Desirae Lindquist, Director of Operations, Gallatin Association of REALTORS®

Are your finances in order? Do you have a separate checking account for your business? Are you paying your taxes quarterly? This session will give you important tips for organizing your finances so you always have the money in your business account to pay the costs that come with owning a business. Find out how to set up your accounts for easy accounting and tax reporting. Understand why successful business owners who have separate accounts and watch their tax deductions and payments always “know their numbers.” 3-4 hours

We will cover the basics of financial qualification, lender ratios, the three C’s of credit, how amortization works and the basic financial skills needed by a real estate licensee. We will also discuss lenders’ requirements for various loan programs, how lenders are valuing properties for mortgages and how to shepherd a sale to a successful closing. Please bring a financial calculator that can calculate mortgages and outstanding balances or download a smartphone app that does so. 3.5 hours

Many national markets are experiencing decreasing inventory and increasing demand, creating multiple offer negotiations or frustration for buyers who miss homes that sell quickly! In addition, today’s connected consumer is often finding homes faster than their agents by employing sources other than the MLS. Agents who use creative strategies to find “unlisted” inventory can create a high level of value in the buyer’s eye and a USP that sets them apart from their competitors! 1-3 hours

After being presented for the National Association of REALTORS® Annual Conference, this session was featured in an article by the Boston Globe.

Learn the power of planning and prioritizing to create more profit in your business and sanity in your life! 45 minutes-1 hour

VIEW TRAILER Per NAR, only 8% of all nationwide sales are the result of a successful FSBO transaction. If you’re thinking about working the FSBO market, the odds are in your favor! Learn two successful scripts to build rapport with sellers, secure an appointment to see their home, and share a masterful listing presentation! Discover how to convert their discussion about your commission to a conversation about their net. Join us for this session and be prepared to take more listings! 1-3 hours

Instructor Development Workshop This fast-paced course reviews how to engage students from beginning to end, touching on techniques that will engage all four types of adult learners. We design ice-breakers, games, polling, case studies and other techniques within the classroom. 1-3 hours

KEYNOTE  Do you feel life is happening too fast and it is mostly out of your control? Or have you established a mindset that celebrates your decisions and fills your life with laughter and a sense of well-being? Ultimately, it is about the choices you make in how you react to circumstances or other people. Join Monica Neubauer as she shows you the cost of decision-making and how it relates to creating a successful life and business strategy. You will learn how to live your life with intention by evaluating options and resources and then applying decisions with gusto. Take control of your life with reflection, decisiveness, and fun. And live life Funtentionally! 1 hour; Workshop Version Available: Maximizing Your Choice Funnel

Increase your listings and sales by educating and connecting with prospective clients in a virtual seminar. Get face-to-face with prospects — 10, 20, 50 at a time — in a virtual space that’s less prep for you and less intimidating for them. Pierre has generated 2,000+ buyers and sellers and closed hundreds of contracts with his method. He’ll unpack his findings and give you an easy, step-by-step process to get in front of ready-to-transact clients virtually.

Key Takeaways:

• Apply an exact blueprint for how to host a virtual real estate seminar
• Discover the right tools and ads to guarantee 50+ local home buyers and sellers attend each virtual event
• Find out where to go to find buyers and sellers who are ready to buy and sell right now

1-2 hours

This course explores how the computer and the Internet have revolutionized the real estate industry and how today’s Realtor® can properly use it in their daily lives to be more efficient, better serve consumers, gain & retain business, plus address legal, risk management, and online safety concerns.

This class is intended to help any REALTOR®, no matter what their tech knowledge or skill level, learn how to properly utilize and leverage the Internet in a fast-paced, yet fun & easy to follow environment.

Key Takeaways:
1. Identify how to best utilize a search engine to improve your customer service & optimize your time online.
2. Identify how to best utilize a web browser & extensions to improve your customer service & optimize your time online
3. Identify how to best utilize the cloud to improve your customer service & optimize your time online
1-4 Hours

KEYNOTE “I’m so underwhelmed today!”  Don’t you wish that sounded more like you? Success requires the ability to rise above the day-to-day distractions which try to derail our progress: a ringing phone, a last-minute meeting, computer issues...you can add to this list. Chandra Hall offers strategies to create meaningful, vision-connected goals and provides the steps to achieve them. Learn how to shift your mindset when annoyances try to pull you away from your action plan. Leverage your strength of purpose and build a strategy to success, one step at a time. 45 minutes-1 hour

Today’s consumers and practitioners expect relevant information to be provided to them with a click of a button or a swipe of their finger. As the practice of real estate becomes a more digital experience, it’s important that practitioners understand and manage the risks. Think only huge companies are at risk of a data breach? Think again. Security experts estimate that 70% of data breaches occur in companies with fewer than 100 employees. Cloud computing and cloud storage, e-mail, mobile devices, and social media all make your real estate business more efficient, but they also can create havoc if not used and protected properly. This course also addresses your increased potential as a real estate professional to run afoul of intellectual property laws and how you can develop risk reduction techniques regardless of tech savvy. 3-4 hours

Your buyer offered on three houses, was not given a chance to counter, and is exhausted from going through this repeatedly. How can you put together a competitive package that will give your buyer the best chance to purchase the house they want? There is a system for that! Get a list of actionable items to strengthen your buyer's offer, grab the seller’s attention, and make your offer the only one the seller wants to convert to a contract. 1 hour

Learn how to successfully negotiate on behalf of your client, without violating fiduciary duties. The goal of every negotiation is win/win; agents need to consult with their clients to determine the client’s goal and then structure a negotiating strategy that will help them reach it. Agents tend to focus on price; negotiations are about price, terms and conditions. Part of a negotiation includes carefully reading the contract as presented and determining, with the client, what is acceptable and what needs to be negotiated. 1-3 hours

Designed to meet the NAR Code of Ethics training requirements, this course is Ethics as only Trista can teach it. Examining how the NAR Code of Ethics intersects with state and federal law, this course provides a new perspective on the Code and risk management in the practice of real estate. Providing adequate time for class participation and discussion, this course asks “what would you do?” and applies the answers to current case studies and examples. 3-4 hours

Trista was GREAT! She had me rolling, and I could tell from our members, they really enjoyed her!” – Allison Woodham, RCE, Education Director, Baldwin REALTORS®

Without a little guidance, real estate can seem overwhelming. So overwhelming that over 80% of all new real estate licensees exit the industry within their first two years. This session will help you with three specific things that tend to overwhelm real estate agents the most – goal setting, time blocking and mindset management. You’ll learn how to discover the big why, set goals, time block to achieve those goals and fortify your mindset while achieving the goals. 2-3 hours

Bobbi was one of the best presenters I have ever heard…her morning class, ‘Goals, Time Blocking and Self Care’ should be a requirement for every new agent to take … her experience and the recommendations that she offered were priceless for anyone in the business, and, particularly, for new agents.” – Bozeman, Montana Attendee

Become the agent who thinks of everything when helping a client find their perfect home. Make sure the macro and micro are taken into account, and you will not only have extremely pleased clients, but they will be praising you throughout their circle of friends and on social media. Feng Shui is a very powerful philosophy. Steve Kodad supplies a common sense checklist to follow that gives an agent an uncomplicated path to supply a “perfect home” for their buyers. 1.5 hours

VIEW TRAILER In this session, Ashton will offer simple steps towards building a business that attracts clientele rather than chases them. With simple tips for lead generation, database management, and marketing, this session will lead agents towards more sustainability, predictability, and profitability in their business. 45 minutes-1 hour

Understanding our clients’ needs and motivations improves our ability to negotiate and serve them. Asking the right questions the right way and being comfortable with difficult conversations makes you a better business professional and calmer in your relationships. Discover the questions you should be asking--with buyers, with sellers and with investors in multiple offer scenarios and more! Find out how reflective listening, humble inquiry, body language and social cues can direct conversations. 1-2 hours

What’s the current buzz on Green? Find out what’s trending and how to identify new materials, methods and techniques in building. This course covers new construction and retrofitting, greening the MLS, adjusting for green features and understanding what motivates buyers. 2.5-4 hours

When the real estate sales market slows, there is one time-tested way for agents to not only survive in slow markets–but to thrive. Adding property management services for your clients gives you the benefits of residual income streams, new buyer and seller clients, increased company value, steady cash flow, and more. This fast-paced session breaks down all the pros — and the cons — of offering property management services. We’ll explore the risks and rewards of various business models used by property management firms and answer the most common questions. You’ll walk away with actionable steps and answers to the following questions:

Wouldn’t it be great to have a roadmap to follow for real estate success? Chandra’s “Growth Profit System” is like a GPS guide to growing your real estate business. With a plan mapped out for you, you’ll find you have more focus, more momentum, and more prospects…which means more closings. This special seminar is designed to teach you practical, proven strategies, tools, and tips to immediately impact your productivity. This GPS Guide will:

• Sharpen your skills, better articulate your value, and close more deals
• Take a new look at productivity and how to be laser-focused each day
• Create a marketing plan and calendar that keeps you visible, busy, and profitable

1-3 hours

KEYNOTE   Emotional intelligence has become a buzzword not only in psychology circles and the self-help aisle but also in business and leadership. A heightened level of emotional intelligence can be the key to success for many reasons: better communication skills, enhanced interpersonal skills, stronger relationships and improved negotiation tactics. All of these together can make a happier you. In this session, Maura discusses the importance of not only emotional intelligence, but also body intelligence and moral intelligence. Learn how they are interlinked and how you can work to improve and strengthen all three to combat burnout and to work toward stronger relationships, a greater sense of contentment and even greater financial intelligence and security. 1 hour

Get creative strategies for working with buyers for TODAY's market! You'll find out how to successfully navigate challenging negotiations, manage client expectations, stand out in a multiple offer situation, and apply practical techniques to consistently close deals. Pierre will even share 5 strategies for getting buyers' offers accepted without competition! Walk out with a systemic approach to working with buyers in any market, hot or cold; and use these tips to stay cool and calm. 1-2 hours

Fasten your seat belts and get ready for a firehose of ideas, examples and cutting-edge software and technology designed to explode your business. In this session, you'll learn creative new ways to generate more leads, earn more opportunities and turn prospects into friends and friends into clients. Whether you're a new agent, a team leader or a seasoned veteran with years of experience and the scars to prove it, there's something in this session for everyone.
Key Takeaways:

• Discover why the difference between marketing and branding matters
• Create effective content and find out how to discover your "Who"
• Improve your marketing and generate more leads with 3 BIG Strategies

1-3 hours

“You have ignited a fire 🔥 in me I have been missing! I'm going into year 3 in real estate and have been blessed with great SOI clients. I know if I refocus and use some of your strategies, I could grow my business! Your story was incredible, and I even shared your strategies with my husband who is in the car business. Thanks for bringing the hot sauce to Myrtle Beach!” - Nicole Queen, CRG Companies, Myrtle Beach, SC

Serving luxury clients can be interesting and lucrative. Luxury sellers have high expectations and it can take time to close a transaction. Luxury buyers can be repeat clients that start with you at all price ranges. In this introduction to working with High Net Worth Individuals, we will look at the products they buy, what they expect from their agents and where to meet them. 3-4 hours

Smart Home technology has taken over every inch of today’s household (inside and out) and is quickly changing real estate consumers. In this session, you will gain a better understanding of what a smart home is, how the technology works, why consumers love them, what options are available, and as a REALTOR how it can help you market and/or sell a Smart Home property including addressing the legal implications & risks associated with smart homes. 1-4 Hours

VIEW TRAILER Get steps for creating a pool of inbound leads and unlock a system you can implement in less than 30 days to best help your newfound clients.

You’ll learn:

• Budget-friendly ways to generate the best leads
• A roadmap for each untapped opportunity
• Strategies you can implement to offer your clients and feel good about
• A proven step-by-step, screenshot-by-screenshot system to create wins for you and clients
• How to calculate and communicate value to non-traditional exit buyers, like investors

1-2 hours

Have a system and a “unique proposition” to ensure you are always in the running for a new listing. Learn what the “8 Most Impressionable Moments” and the “4 Big D’s” are when selling. These simple Feng Shui techniques alone will sell a home quickly. Add a special open house using Feng Shui, and you’ll be the talk of not just the neighborhood, but the whole town. 1.5 hours

Instructor Development Workshop As a speaker/instructor, our livelihood is completely dependent on getting hired and more importantly rehired. But that is a daunting task when you consider there are a lot of us out there vying for the same opportunities.
So what do you do to help yourself stand out from the pack and endear yourself to the all-important decision makers? Learn the tricks of the trade from Craig Grant, an independent speaker who has passed on representation and yet been able to build up one of the most active speaking calendars in the industry including many premier spots at state conventions, corporate events and more throughout the US each year. 1-2 hours

You don’t need to spend more money to make your website a conversion machine. It’s all about the story you tell. If your website’s messaging is unclear, it’s costing you potential customers. In this presentation, marketing conversion expert Antoine Dupont shows you a proven communication formula utilized on thousands of websites. You’ll walk out understanding how to create a good marketing story and why it’s the most powerful tool to compel the human brain (and pocketbook).

Key Takeaways:

• Draft your website’s messaging with clarity
• Create clear and compelling messages that sell
• Discover the 5 key features of highly effective websites used by major brands
• Review your website’s effectiveness by asking 7 fundamental questions

1+ hour; Broker Version Available

At the core of modern marketing lies a common frustration for most business owners: How do I make my business stand out with all this noise and stop wasting money every day on stuff that doesn’t work? Sound familiar? Thankfully, there’s a surprisingly easy answer, and it has to do with our collective confusion with sales vs. marketing. Global award-winning marketing strategist Antoine Dupont will show you tools and techniques for creating remarkable content that gets leads and grows your business. Most companies waste tons of money every month on stuff that no longer works. It’s time to stop this madness and Antoine will show you how, through a series of easy-to-implement, actionable recommendations.

Key Takeaways:

• Create a high-quality video with a small budget
• Generate endless sources of content your audience cares about
• Start videos to ensure people will stay tuned
• Shatter the myths and bad habits of video marketing
• Post and promote your content where it matters

1+ hour