Fair Housing & Diversity

See Feedback/Evaluations · An estimated 1.3 billion people – 16% of the global population – experience a significant disability today. Now more than ever it is important real estate professionals learn a proper standard of practice and the ‘dos’ and ‘don’ts’ of serving clients with a disability. In this session, you will hear inspiring stories about everyday actions transforming lives through compassion, responsibility and service. Most importantly, your understanding of diversity will expand to include issues of accessibility, inclusion, compassion, and equity for all individuals. This course satisfies the NAR Fair Housing requirement at 3hr length; 1-3 hours

The most common disability types in the U.S. are ambulatory. or mobility. disabilities. It is important to understand the unique challenges facing this segment of the population and to address their needs as home buyers. In this session, you'll examine the key considerations and challenges for individuals purchasing or renting properties, particularly accessibility. You'll learn to identify architectural barriers, understand the legal requirements, and recognize inclusive residential design principles. We'll discuss accessible home features, navigating ADA regulations, and leveraging technology for accessibility. Whether you're a real estate professional, homeowner, or advocate, this session equips you to create more inclusive living environments and empower diverse communities. Property Management Version Also Available; 1-3 hours

I've heard nothing but kudos and ‘thank yous’ from the people who attended your talk ... great job, and thank you for being willing and available to help us break into this part of DEI.”
- Wayne Curtis, Chair, Maryland DEI Advisory Group

An estimated 1.3 billion people – 16% of the global population – experience a significant disability today. Now more than ever it is important for property managers learn a proper standard of practice and the ‘dos’ and ‘don’ts’ of serving clients with a disability. In this session, you will hear inspiring stories about everyday actions transforming lives through compassion, responsibility and service. Most importantly, your understanding of diversity will expand to include issues of accessibility, inclusion, compassion, and equity for ALL individuals. 1-3 hours

This session combines The Do’s & Don’ts of Serving Clients with Special Needs with The Other ‘AI’: Accessibility Issues. An estimated 1.3 billion people—16% of the global population—experience a significant disability today, with ambulatory or mobility disabilities being the most common in the U.S. Now more than ever, it’s essential for property managers and real estate professionals to understand the unique challenges faced by individuals with disabilities and to adopt inclusive, responsible practices that prioritize accessibility. In this session, you'll gain practical insights into the dos and don'ts of serving clients with disabilities, examine key considerations in home buying and renting, and learn to identify architectural barriers, navigate ADA regulations, and apply inclusive residential design principles. Through inspiring stories and actionable strategies, you’ll explore how compassion, legal awareness, and thoughtful design can transform lives—and how your work can help create equitable, inclusive living environments for all. 3 hours

Video · An increasingly diverse population in the United States means that we can have and do more business when we help everyone. This engaging program helps agents understand more broadly where the problems exist to increase awareness and how to practically help more people with better systems. The takeaways are relevant and specific to help agents take proactive steps to ensure housing stays fair for everyone. This course satisfies the NAR Fair Housing requirement; 2-3 hours

Her presentations were great. One of the best fair housing classes I’ve sat in." Desirae Lindquist, Director of Operations, Gallatin Association of REALTORS®

Video · At Home With Diversity® (AHWD) is an NAR certification program designed to present a picture of the changing face of the real estate industry. Since 1998, the At Home With Diversity® program has prepared over 20,000 realtors to work effectively with and within today’s increasingly diverse pool of homebuyers. This course satisfies the NAR Fair Housing requirement; 6-7 hours

Certificate Course · This course helps real estate professionals interrupt stereotypical thinking to avoid fair housing pitfalls and provide equal professional service to every customer or client. Participants will learn about the mind science of identity, study how implicit bias can result in fair housing violations, and engage in interactive exercises to enhance communication skills and business relationships with clients of all backgrounds. This course meets the NAR Fair Housing requirement; 3-4 hours

Really one of the best classes I have ever taken.” Amanda Crist, REALTOR®

Certification · The At Home With Diversity® certification is an educational experience designed to present a picture of the rapidly changing multicultural real estate market. The dynamic and interactive course format facilitates open discussion among students, creating an opportunity to open your mind and think about your clients respectfully and sensitively to their backgrounds and preferences. This certification addresses diversity, fair housing, and cultural differences and will help you build an inclusive business and marketing plan. This course meets the NAR Fair Housing requirement; 6 hours

Discover the real-life dilemmas agents find themselves in, with respect to diversity among buyers and sellers and the requirements of Fair Housing. We will review national, state and if applicable, local Fair Housing laws, as well as the changes to Article 10 in the REALTOR® Code of Ethics. We will discuss the necessity of agents providing equal access to all clients, as well as respecting the diversity of clients. This course satisfies the NAR Fair Housing requirement; 2-4 hours

This course combines Ethics and Fair Housing into a comprehensive session. It includes engaging discussions on ethical dilemmas, dispute resolution techniques, Code updates, Fair Housing laws, HUD guidelines for advertising compliance, and industry best practices. Additionally, proactive safety measures for licensees are also covered. This course satisfies the NAR Fair Housing requirement or COE requirement; 3-4 hours

All of the evaluations were very positive – 5’s across the board (on a 1 – 5 scale). We had a lot of comments on her fun personality, her level of experience and knowledge and engagement with the class!” - Emily Archer MBA, Director of Education, Boise Regional REALTORS®

Can you recognize when and how bias can appear in appraisals? Can you recognize your own bias? In this session, we’ll discuss the requirements under Fannie Mae and USPAP prohibiting bias from being a part of any appraisal. You'll come away from this session being able to:

• List the words and phrases that should never be used in an appraisal
• Understand how a property should be evaluated based on facts
• Identify shifts in the markets

This course satisfies the NAR Fair Housing requirement at 2 hours; 1-3 hours

Why fair housing AND anti-trust? The NAR/DOJ settlement has revealed a deep lack of understanding about anti-trust among licensed professionals. We will cover Fair Housing, including implicit and unconscious bias and reinforce learning with intriguing case studies. We’ll also review the Sherman Anti-Trust Act, related regulations, and some of the ethical requirements surrounding anti-trust. Expect lively discussions and activities designed to spark understanding of both of these topics. This course was written to satisfy the NAR Fair Housing requirement when presented at 3+ hours. 2-4 hours Also Available: Follow The Rules: Anti-Trust & RESPA

Certification · The At Home With Diversity® certification is an educational experience designed to present a picture of the rapidly changing multicultural real estate market. The dynamic and interactive course format facilitates open discussion among students, creating an opportunity to open your mind and think about your clients respectfully and sensitively to their backgrounds and preferences. This certification addresses diversity, fair housing, and cultural differences and will help you build an inclusive business and marketing plan. This course meets the NAR Fair Housing requirement; 6-7 hours

The Fair Housing Act might not have changed in the last decade, but real estate agents and consumers have. This course looks at recent technological developments in the real estate industry and their interplay with the Fair Housing Act as well as recent cases involving real estate professionals. This course satisfies the NAR Fair Housing requirement; 3-4 hours

Does anyone ever plan on becoming a felon? Failing to create a plan for your real estate practice can land you in big trouble. RESPA, Fair Housing, and Anti-Trust are topics most real estate licensees have heard before, but never like this! Trista breathes new life into these subjects by providing current case studies of violations and working with attendees to develop risk management techniques that can be immediately implemented. 3-4 hours

Article · Not all websites are the same and some lack the tools to comply with the Americans with Disabilities Act (ADA) requirements. Discover how your website stacks up against the ADA and what recommendations from the Worldwide Web Consortium you should implement. 1 hour

In 2023, data breaches exposed over 5 billion records, illustrating the profound repercussions of compromised information. This course explores real estate professionals' duty to protect client data and uphold the integrity of data used in social and digital media. The handling of data related to fair housing has broad implications for platforms like Facebook and individual agents targeting specific markets. Additionally, it addresses how public platform posts by real estate professionals may violate longstanding anti-trust laws, prompting brokers to adjust their management approaches accordingly. 1 hour

Learn about the evolution of the real estate industry since the Fair Housing Act's inception 50 years ago. Explore its amendments, enforcement guidelines, and adaptations by professionals. Discover the impact of technology on advertising and regulations, with Trista offering best practices for navigating new media. Stay current on fair housing issues such as the 2012 Equal Access Rule, Housing for Older Persons, Sexual Harassment, and Disparate Impact. This course satisfies the NAR Fair Housing requirement; 2-4 hours

More than half of all Fair Housing Act complaints are filed on the basis of disability; many of these alleging a housing provider failed to provide a reasonable accommodation. This session examines Fair Housing Act protections for individuals with disabilities and how housing providers should navigate a reasonable accommodation request. You'll get guidance on differentiating between service and support animals, determining when an accommodation is necessary and what makes a request unreasonable. 1 hour

Even with a solid understanding of Fair Housing rules, writing property descriptions and promotional materials can be difficult! In this workshop, we'll share a simple process you can use to ensure your content is both inclusive and impactful. Plus, we will provide examples and templates that you can use in your everyday business. 1 hour

Without even knowing it, your marketing could be totally inaccessible to entire parts of the population! Casting the widest net for your marketing is not only the best business practice, it’s also required by law. In this course, we’ll cover the core concepts of designing your websites, print assets, social media posts and more, to be as accessible as possible to the widest audience available, while staying compliant with the law, as well as your board of real estate licensees. 1-3 hours

Complying with fair housing isn't just a good business practice; it's the law. Fair housing starts with the Federal Fair Housing Act and continues through state and local regulations. This course isn't just a fair housing overview, it will educate property managers on what they should and should not be doing in their day-to-day business operations. We'll keep it practical and address current fair housing hot topics in the property management world such as how to handle service animal requests. 1-3 hours

Certificate Course · This course helps real estate professionals interrupt stereotypical thinking to avoid fair housing pitfalls and provide equal professional service to every customer or client. Participants will learn about the mind science of identity, study how implicit bias can result in fair housing violations, and engage in interactive exercises to enhance communication skills and business relationships with clients of all backgrounds. This course meets the NAR Fair Housing requirement; 3-4 hours

Homebuyers have had access to fair and equal transaction representation since the 1990s. Now, the value and process of buyer representation has come under scrutiny with the NAR lawsuit’s settlement terms. Removal of MLS compensation offers and the mandating of written agreements have real estate licensees questioning both how to serve their buyer clients and how they will be paid for their work. In this session, we’ll break down buyer representation into a step-by-step buyer consultation, effective buyer agreement discussions, objection handling dialogues, and ways to nurture buyer relationships in a changing market. We’ll explore why agency for first time and first-generation homebuyers is critical; and how advocacy and fair housing are connected. Get straight forward information and practical tools in this power packed session. An alternate version satisfying the NAR Fair Housing requirement is available; 2-3 hours

Certification · The At Home With Diversity® certification is an educational experience designed to present a picture of the rapidly changing multicultural real estate market. The dynamic and interactive course format facilitates open discussion among students, creating an opportunity to open your mind and think about your clients respectfully and sensitively to their backgrounds and preferences. This certification addresses diversity, fair housing, and cultural differences and will help you build an inclusive business and marketing plan. This course meets the NAR Fair Housing requirement; 6-7 hours

In a shifting market, true advocacy goes beyond a signed agreement—it keeps the door to homeownership open for all. This session reframes buyer representation through modern Fair Housing standards. You’ll learn to lead effective consultations, use transparent agreements, and address barriers facing first-generation buyers. Turn compliance into a business advantage with clear communication and advocacy that drives equitable outcomes and lasting client trust. This session was written to meet the NAR Fair Housing Requirement; 2-3 hours