AE & Staff Development

REALTOR® Boards, Associations, and real estate support staff, Rejoice! We’ve got sessions designed just for YOUR training. Get better, faster, and reinvigorated with one of these outstanding sessions.

Intellectual Property Law for AEs Who Hate Lawsuits

For Association AEs and Staff  Your members deserve and expect timely information in an exciting and engaging manner. Associations that provide this information need to be able to identify what materials are subject to intellectual property protection and how to properly use them without infringing on the rights of another. This course provides an introduction to Intellectual Property protection in the United States. AEs will leave with best practices to implement when designing and presenting information to their members. 60-90 minutes

There’s No Font For Sarcasm…Managing a Multi-Generational Workplace

Can u be #dooced 4 that tweet? LOL staff mtngs r so old skool. Different experiences shape the work ethic and motivation of an employee. This course examines how generational cohorts work together...and against each other. Real-life cases taken from the real estate industry pepper this session to make it the perfect mix of theory and practice. With wit and fun, Trista provides food for thought and new approaches to creating more effective communication between generations. 1 hour

Collaboration…the DNA of Innovation

It’s been said…“If you want something to change, GET UNCOMFORTABLE!” Healthy collaboration allows for just that. It’s the foundation of a POWER culture that encourages equal amounts of cooperation, creativity, and conflict. If you’re ready to allow for brainstorming that challenges the status quo - where the only true rules of engagement are respect for others' time, talent, and ideas - then join us for this enlightening session! 1-2 hours

Is Good Enough GOOD Enough?

This session will challenge you to raise the bar…once again! How can you be even more effective in an industry that demands relevance and connection in “real-time”? Knowing yourself and those you serve better than ever is a necessity. We’ll discuss “Next Level” leadership strategies for building a collaborative team that is prepared to communicate the mission of your organization and the real estate industry we represent with renewed passion! 1-2 hours

Making Music in a Noisy World: Time Management

For Association and Board Staff  It’s easy for a professional to get lost in the commotion of an industry constantly inundated with new technologies, new ways to communicate, and new ways to interact. In Making Music in a Noisy World, Ashton helps you shape your mindset for the modern workplace.

  • Surprise and delight members by integrating the automated systems designed to make you more efficient with a human element that exceeds most members’ expectations
  • Set up easy systems with real time member interactions that fill the void created by technology
  • Successfully use “old school” tactics without completely abandoning a digital platform

45-60 minutes

The Languages of Appreciation in the Workplace

To empower an organization, you must empower its people. Learn how to enhance your role as a relationship manager in your organization by demonstrating appreciation in ways that maximize the impact for each individual. The art of appreciation is the key to transforming any work culture from mediocrity and burnout to productivity and results. Discover how to implement this ‘people come first’ language of appreciation approach and watch your success soar! 60 minutes

Listen – Learn – Lead…The Key to Successful Leadership

The most common mistake in attempting to lead, persuade, and/or influence another person is to do so when they are not receptive. Your efforts will either fall on deaf ears or be misconstrued. The challenge, therefore, is to first create a receptive environment, and that begins with…listening. 60-90 minutes

Engaging in an Interactive World: Ways to Make Your Connections "Sticky"

For instructors, facilitators, speakers, AEs and staffWATCH THE TRAILER As we’ve all been saying, “Zoom fatigue is real.” Learn how to combat it by adding some wow factors to your virtual events. Discover how to convert multitasking lurkers into full-fledged, active meeting participants who are focused, eager and engaged. 1-2 hours

Zoom Like A Pro with JMan

For instructors, facilitators, speakers, association executives and staff  Would you like to use Zoom like a PRO? It is more important than ever with our new Zoom FULL world that you conduct your meetings like a PRO and make sure to utilize all the features that ZOOM has to offer in order to boost engagement and give meeting participants the best experience possible. We will discuss settings, set up, and security a little more in-depth along with engagement tips and tricks to have your students or participants jumping out of their virtual seats energized and ready to sign up for the next meeting! 45-60 minutes

5 Ways to Enhance Member Engagement Using SMV

For Association AEs and Staff In this session, you’ll evaluate the different social media and video platforms and determine the most effective techniques for communicating with members across all generations. We will discuss how to boost attendance at association activities, increase committee involvement and fill the seats for all educational events by using a simplified and streamlined strategy for success. 60 mins

3 E’s Every AE Needs: Engagement, Efficiency & Effectiveness

For Association AEs and Staff How can an association executive to wear so many hats and still exceed the members’ expectations? The answer is technology. In this session, Jeremias “JMan” Maneiro shows how to boost member attendance, involvement, and awareness by communicating across different media more effectively, strategically, and intentionally. Technology can bring together systems, delegation, and outsourcing to enhance efficiency and free up executives to focus on the high-level tasks that impact their organizations. All this can be accomplished on a budget while tracking the ROI of every dollar spent. 1-3 hours mins

So What Have You Done for Me Lately?

For Association Staff Many members take the association and its many activities for granted. Some, if not many, members are ignorant of the amount of services provided by an association. Many members think of the board as “only the MLS” and tend to see membership as a cost of doing business, not a benefit. In this workshop, we’ll discuss ways to both increase value to the members as well as communicate to the members the value added by an association. 1-3 hours

Procuring Cause: Whose Commission Is It, Anyway?

For Association Staff Commission issues affect REALTOR® associations, as well as REALTORS®. When a dispute over a commission arises, the local AE or staff may need to convene an arbitration hearing panel. Guiding a hearing panel through an arbitration hearing is often a challenge for an association executive or professional standards administrator, particularly if there are few such hearings at their local association. This workshop is designed to assist the AE or Pro Standards Administrator to work confidently with arbitration panels for the benefit of the association’s members. 1-3 hours

The Power of Synergy: How to Work with Volunteers

For Association Staff The AE sets the association culture, which should involve mutual respect and shared goals. Not all volunteers are on board with the association culture. Some volunteers become involved because of personal agendas, whether it is building a resume or trying to “fix the board.” The AE is also challenged with drawing members from various specialties into the association, as well as bringing in fresh faces and developing future leadership. Gain tips and techniques you need to interact with your diverse members while still accomplishing association goals. 1-3 hours

Effective Strategies for Working With Members

Working with members is a necessary part of every Association staff member's role: from assisting with committee meetings, to writing meeting agendas and minutes, to planning and running events of all shapes and sizes. We will discuss member expectations (and how to manage them), the importance of detailed job descriptions and roles, and how to manage relationships, as well as strategies for how to handle things when they are stressful or negative. Working for a REALTOR® Association can be a rewarding and exciting job and-- as with any career--having specific tools at your disposal is crucial. 1 hour

Association Operations in a Post-Covid World

Has Covid changed association operations for good? How are REALTOR® associations addressing staff morale, the Great Resignation, working from home, or hybrid options? Learn more about what the “new normal” looks like for associations and what it means for their employees and their operating procedures. Leave this session with examples you can implement as your association adjusts to the “new normal.”
Topic Bulletpoints:
-How COVID has changed association operations and what they look like moving forward
-Potential models/office structures
-Tactics for enhancing staff morale
-Hiring 100% remote or shared employees
-Remote vs. in person, and hybrid office options
-How are we are adapting and moving forward
1-2 hours

Perception and Reality: Composing Your Leadership’s Perfect Year

For Boards and Associations Association Executives (and staff) can play a large role in the success of Association Leadership. Helping your leadership become an effective leader and enjoy a successful year can mean assisting them with developing their leadership skills, utilizing and constantly improving your emotional intelligence, and most of all, recognizing that there are many realities in your organization and that your perception — your reality — may not be the perception of all of the other players. In this session, attendees will test their own perception and compare it to others’, using music and visual arts, interactive discussion of how we perceive our environment, and how we apply our emotional intelligence to interact and relate to those with whom we work closely — from your leadership to your volunteer members, your staff to Association’s membership as a whole. More Leadership Session Information 60 mins

"Maura is an awesome speaker. Great useable ideas and good stories. She is genuine and passionate. I highly recommend her!" - Bob Clark, Minnesota REALTORS®

What’s Your Story? Storytelling Marketing for Associations

For Boards and Associations Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding and insight into your Association as a story for consumers and agents; it creates affinity, even with those not actively involved and engaged with the Association; and it provides your organization the vehicle for unique, compelling content. Whether you are promoting RPAC, events and education, or member services, the way you tell your Association’s story has the power to help you both recruit and retain your members, to prove and improve the value of membership. So what’s the story you’ll share? 60 mins

Agent Before Association: Revolutionize the Nordstrom Way

For Boards and AssociationsThe Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Well known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. Nordstrom’s business philosophies easily translate into other industries and provide useful lessons for today’s Associations.. By viewing the agent as customer, Associations can rethink their missions and continue to prove – and improve – the value of Association membership. and help to revolutionize our industry. 1 hour

Creating Engaging Education for the Next Generation of REALTORS®

For Boards and Associations One of the biggest challenges facing associations is proving the value of membership, especially to the next generation of REALTORS®. Education, formerly a cornerstone of association services, has lost its luster. Topics that were once all the rage (social media, technology, video) no longer carry the buzz they once did, as they are second-nature to young professionals and new members. We’ll discuss how to use the resources at your disposal to abandon the status quo and revamp your educational offerings to engage the next generation in new and innovative ways, bringing the value of association membership to the forefront. 1 hour

Ask the Right Questions: Problem Solving and Goal Setting

Our leaders have two important roles – setting/achieving goals and solving problems (let’s hope more of the former than the latter) for their leadership year. Association Executives are in a unique position to help leadership hone those skills and help them through their leadership year. We’ll explore the art of the question – how asking not only more questions, but the right questions, can improve your relationship with your leaders and your ability to see them through a successful year. Through a series of exercises and case studies, we will discuss an array of strategies for problem solving and creative approaches to goal setting which will give you more tools for success in your Leadership Toolkit. 1-2 hours; Broker/Manager version available

Use DiSC to Increase Awareness, Improve Communication and Build Relationships

When people understand how each of us is hardwired to communicate, we give each other more space to be the way we are. And we know who to ask to help us get things done according to what they do best. Using personality profiling in hiring and team building is one of the easiest ways to quickly understand people and help everyone move more quickly toward job satisfaction and good teamwork. This 4-hour session includes an Everything DiSC full profile for all association attendees. This session is a Team Building Consultation with engagement by all the team members. 4 hours

"Insighting" Leadership with Collaboration and Solutions

Effective leadership requires 360-degree vision: To empower your group, you must not only understand the personalities and skill sets of those you work with, you must understand your own. Through self-awareness, you can help others grow. This eye-opening and engaging session reveals how behavioral models and key insights into relationships can be made actionable on any team.

Join Monica Neubauer to examine:

  • The basics of managing an effective meeting
  • The keystones of organization and respect
  • The power of creating a vision statement
  • What steps to take to address and counter fear
  • How divergent groups can cooperate
  • Why every gift has a place at the leadership table

3 hours; Modules Available; Time Flexible

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